- Author: ASQ Quality Management Division John E. Bauer Grace L. Duffy Russell T. Westcott
- Language: English
- Year: 2006
- Author: ASQ Customer-Supplier Division J.P. Russell
- Language: English
- Year: 2014
- Author: Bruce Haggar (ASQ Biomedical Division)
- Language: English
- Year: 2003
- Author: J. P. Russell Asq Quality Audit Division
- Language: English
- Year: 2000