Ebook: Advances in Global Sourcing. Models, Governance, and Relationships: 7th Global Sourcing Workshop 2013, Val d’Isère, France, March 11-14, 2013, Revised Selected Papers

This book contains 13 papers from the 7th Workshop on Global Sourcing, held in Val d’Isère, France, during March 11–14, 2013, which were carefully reviewed and selected from 40 submissions. They are based on a vast empirical base brought together by leading researchers in information systems, strategic management, and operations.

This volume is intended for students, academics, and practitioners interested in research results and experiences on outsourcing and offshoring of information technology and business processes. The topics discussed represent both client and supplier perspectives on sourcing of global services, combine theoretical and practical insights regarding challenges that both clients and vendors face, and include case studies from client and vendor organizations.

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This book contains 13 papers from the 7th Workshop on Global Sourcing, held in Val d’Isère, France, during March 11–14, 2013, which were carefully reviewed and selected from 40 submissions. They are based on a vast empirical base brought together by leading researchers in information systems, strategic management, and operations.

This volume is intended for students, academics, and practitioners interested in research results and experiences on outsourcing and offshoring of information technology and business processes. The topics discussed represent both client and supplier perspectives on sourcing of global services, combine theoretical and practical insights regarding challenges that both clients and vendors face, and include case studies from client and vendor organizations.

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This book contains 13 papers from the 7th Workshop on Global Sourcing, held in Val d’Isère, France, during March 11–14, 2013, which were carefully reviewed and selected from 40 submissions. They are based on a vast empirical base brought together by leading researchers in information systems, strategic management, and operations.

This volume is intended for students, academics, and practitioners interested in research results and experiences on outsourcing and offshoring of information technology and business processes. The topics discussed represent both client and supplier perspectives on sourcing of global services, combine theoretical and practical insights regarding challenges that both clients and vendors face, and include case studies from client and vendor organizations.

Content:
Front Matter....Pages -
IT Global Delivery Model Efficiency: An Exploratory Case Study to Identify Input and Output Factors....Pages 1-17
Relative and Joint Dependence in IS Outsourcing Relationships – A Model of Effects on Relational Facets and Exchange Performance....Pages 18-34
The Role of Organizational Standards in IT Outsourcing Relations....Pages 35-53
Vendor Capabilities in ITO Research: A Systematization and Critical Review....Pages 54-70
The Middle Management of Offshoring: Understanding Offshoring Strategy Implementation at a Meso Level....Pages 71-92
Offshore BPO Decisions and Institutional Influence on Senior Managers....Pages 93-116
Cloud Computing as Innovation: Studying Diffusion....Pages 117-131
Towards Improvement of Information Systems Governance: Reorganization of Software Applications Hosting....Pages 132-146
Coordinating Tensions in Orchestrating Blended Modes of Sharing and Outsourcing of Services....Pages 147-162
Can Agile Software Tools Bring the Benefits of a Task Board to Globally Distributed Teams?....Pages 163-179
KAIWA: Towards a Method for Knowledge Transfer in the Transition Phase of Offshore Outsourced Projects....Pages 180-191
Opaque Indifference and Corporate Social Responsibility: A Moral License for Offshore BPO?....Pages 192-209
Business Process Outsourcing in Suriname: Call Center Services....Pages 210-222
Back Matter....Pages -