Ebook: Web 2.0 Technologies and Democratic Governance: Political, Policy and Management Implications

Web 2.0 has become the buzz word for describing social media available on the Internet, such as blogs, photo and file sharing systems and social networking sites. These Web 2.0 applications are rapidly transforming citizen-citizen and citizen-government interactions in a manner not seen before. In recognition of these trends, governments are already taking a very close look at Web 2.0 and online communities in order to leverage them for designing products and services and for providing citizen services. This book brings together international scholars to provide the theoretical and practical contexts for understanding the nature of Web 2.0 technologies and their impact on political, public policy and management processes, and to explore how best Web 2.0 applications can be leveraged and aligned with the strategic goals of government organizations to add value and ensure effective governance. Drawing from experiences from countries around the globe, the book provides the theoretical context of the potential for Web 2.0 applications to transform government services, as well as practical examples of leading public sector institutions that have attempted to use Web 2.0 applications to enhance government operations, policy making and administration. There are three parts to the book, namely 1) Perspectives on Web 2.0 and Democratic Governance, 2) The Political, Policy and Management Impacts of Web 2.0 in Government, and 3) Leveraging Web 2.0 Applications for Effective Governance. This book differs from existing edited books on Web 2.0 technologies that focus primarily on politics and e-democracy because it examines the impact of the applications on politics, policy and public management. The book contributes toward the literature by filling the existing void and expanding knowledge in the field of public administration and policy, making it of interest to both academics and policy-makers.

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Web 2.0 has become the buzz word for describing social media available on the Internet, such as blogs, photo and file sharing systems and social networking sites. These Web 2.0 applications are rapidly transforming citizen-citizen and citizen-government interactions in a manner not seen before. In recognition of these trends, governments are already taking a very close look at Web 2.0 and online communities in order to leverage them for designing products and services and for providing citizen services. This book brings together international scholars to provide the theoretical and practical contexts for understanding the nature of Web 2.0 technologies and their impact on political, public policy and management processes, and to explore how best Web 2.0 applications can be leveraged and aligned with the strategic goals of government organizations to add value and ensure effective governance. Drawing from experiences from countries around the globe, the book provides the theoretical context of the potential for Web 2.0 applications to transform government services, as well as practical examples of leading public sector institutions that have attempted to use Web 2.0 applications to enhance government operations, policy making and administration. There are three parts to the book, namely 1) Perspectives on Web 2.0 and Democratic Governance, 2) The Political, Policy and Management Impacts of Web 2.0 in Government, and 3) Leveraging Web 2.0 Applications for Effective Governance. This book differs from existing edited books on Web 2.0 technologies that focus primarily on politics and e-democracy because it examines the impact of the applications on politics, policy and public management. The book contributes toward the literature by filling the existing void and expanding knowledge in the field of public administration and policy, making it of interest to both academics and policy-makers.

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Web 2.0 has become the buzz word for describing social media available on the Internet, such as blogs, photo and file sharing systems and social networking sites. These Web 2.0 applications are rapidly transforming citizen-citizen and citizen-government interactions in a manner not seen before. In recognition of these trends, governments are already taking a very close look at Web 2.0 and online communities in order to leverage them for designing products and services and for providing citizen services. This book brings together international scholars to provide the theoretical and practical contexts for understanding the nature of Web 2.0 technologies and their impact on political, public policy and management processes, and to explore how best Web 2.0 applications can be leveraged and aligned with the strategic goals of government organizations to add value and ensure effective governance. Drawing from experiences from countries around the globe, the book provides the theoretical context of the potential for Web 2.0 applications to transform government services, as well as practical examples of leading public sector institutions that have attempted to use Web 2.0 applications to enhance government operations, policy making and administration. There are three parts to the book, namely 1) Perspectives on Web 2.0 and Democratic Governance, 2) The Political, Policy and Management Impacts of Web 2.0 in Government, and 3) Leveraging Web 2.0 Applications for Effective Governance. This book differs from existing edited books on Web 2.0 technologies that focus primarily on politics and e-democracy because it examines the impact of the applications on politics, policy and public management. The book contributes toward the literature by filling the existing void and expanding knowledge in the field of public administration and policy, making it of interest to both academics and policy-makers.

Content:
Front Matter....Pages i-xi
Front Matter....Pages 9-9
Information Policy and Social Media: Framing Government—Citizen Web 2.0 Interactions....Pages 11-25
Microblogging: An Analysis of Government Issued Policies and Best Practices....Pages 27-40
The Use of Web 2.0 to Transform Public Services Delivery: The Case of Spain....Pages 41-61
Toward a Gov 2.0 Society for All: European Strategies for Public Service Delivery....Pages 63-78
A Viability Model for Digital Cities: Economic and Acceptability Factors....Pages 79-96
Front Matter....Pages 97-97
Online Collective Action and the Role of Social Media in Mobilizing Opinions: A Case Study on Women’s Right-to-Drive Campaigns in Saudi Arabia....Pages 99-123
Web Monitoring and Strategic Issue Management: Dutch student protests against the 1040-hour norm....Pages 125-135
Web 2.0 as a Technological Driver of Democratic, Transparent, and Participatory Government....Pages 137-151
Emergent Networks of Topical Discourse: A Comparative Framing and Social Network Analysis of the Coffee Party and Tea Party Patriots Groups on Facebook....Pages 153-168
Whither E-Government? Web 2.0 and the Future of E-Government....Pages 169-182
Front Matter....Pages 183-183
Campaigns and Elections in a Web 2.0 World: Uses, Effects, and Implications for Democracy....Pages 185-199
Measuring the Effects of Social Media Participation on Political Party Communities....Pages 201-217
Social Media for Political Campaigning. The Use of Twitter by Spanish Mayors in 2011 Local Elections....Pages 219-232
Government–Citizen Interactions Using Web 2.0 Tools: The Case of Twitter in Mexico....Pages 233-248
Secrecy Versus Openness: Democratic Adaptation in a Web 2.0 Era....Pages 249-257
Blending Social Media with Parliamentary Websites: Just a Trend, or a Promising Approach to e-Participation?....Pages 259-275
Web 2.0 Technologies and Democratic Governance....Pages 1-7