Ebook: Creating Value in Financial Services: Strategies, Operations and Technologies

Creating Value in Financial Services is a compilation of state-of-the-art views of leading academics and practitioners on how financial service firms can succeed in today's competitive environment. The book is based on two conferences held at New York University: the first, `Creating Value in Financial Services', held in March 1997, and the second, `Operations and Productivity in Financial Services', in April 1998.
The book is essentially designed to be a compendium of leading edge thinking and practice in the management of financial services firms. There is no book today that has this focus. It contains ideas that can apply to other service industries. Topics addressed are increasingly important worldwide as the financial services industries consolidate and search for innovative new directions and ways to create value in a fiercely competitive environment.

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Creating Value in Financial Services is a compilation of state-of-the-art views of leading academics and practitioners on how financial service firms can succeed in today's competitive environment. The book is based on two conferences held at New York University: the first, `Creating Value in Financial Services', held in March 1997, and the second, `Operations and Productivity in Financial Services', in April 1998.
The book is essentially designed to be a compendium of leading edge thinking and practice in the management of financial services firms. There is no book today that has this focus. It contains ideas that can apply to other service industries. Topics addressed are increasingly important worldwide as the financial services industries consolidate and search for innovative new directions and ways to create value in a fiercely competitive environment.

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Creating Value in Financial Services is a compilation of state-of-the-art views of leading academics and practitioners on how financial service firms can succeed in today's competitive environment. The book is based on two conferences held at New York University: the first, `Creating Value in Financial Services', held in March 1997, and the second, `Operations and Productivity in Financial Services', in April 1998.
The book is essentially designed to be a compendium of leading edge thinking and practice in the management of financial services firms. There is no book today that has this focus. It contains ideas that can apply to other service industries. Topics addressed are increasingly important worldwide as the financial services industries consolidate and search for innovative new directions and ways to create value in a fiercely competitive environment.
Content:
Front Matter....Pages i-xxi
Creating Value in Financial Services....Pages 1-20
Front Matter....Pages 21-21
The Changing Global Environment of Financial Services....Pages 23-35
Universal Banking: Does It Work?....Pages 37-52
Universal Banking: A Shareholder Value Perspective....Pages 53-83
Redefining Customer Relationships in the Age of the Ascendant Consumer....Pages 85-102
Out of the Fog: Creating Value by Assembling and Managing a Portfolio of Services....Pages 103-129
Challenges of Product Delivery in Emerging Markets....Pages 131-141
Modeling Services of Financial Institutions in Emerging Markets....Pages 143-153
Front Matter....Pages 155-155
Creating Value: Evolution and Management of Financial Derivatives....Pages 157-177
Electronic Commerce and Financial Services: Going for Broke....Pages 179-193
The Internet Channel Revolution: The Case of Charles Schwab....Pages 195-218
Lessons from Developing the Yield Book....Pages 219-250
Front Matter....Pages 251-251
Impending Revolution in Corporate Information Technology Departments....Pages 253-266
Financial Service Networks: Access, Cost Structure and Competition....Pages 267-287
The Potential for Virtual Work to Enhance Value in Financial Services Firms....Pages 289-302
Designing Electronic Market Institutions for Bond Trading....Pages 303-325
Staffing Challenges in Financial Services....Pages 327-356
Call Centers in Financial Services: Strategies, Technologies, and Operations....Pages 357-388
PruServ™: A Call Center Support System....Pages 389-401
Front Matter....Pages 403-403
Process Improvement in Financial Services: A Focused Approach....Pages 405-426
Front Matter....Pages 403-403
How Do Financial Services Stack Up? Findings from a Benchmarking Study of the US Financial Service Sector....Pages 427-446
Value Creation and Process Management: Evidence from Retail Banking....Pages 447-460
Bank Productivity: Promises Unrealized....Pages 461-474
Productivity in Service Industries: Implications of the Boskin Commission Report....Pages 475-484

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Creating Value in Financial Services is a compilation of state-of-the-art views of leading academics and practitioners on how financial service firms can succeed in today's competitive environment. The book is based on two conferences held at New York University: the first, `Creating Value in Financial Services', held in March 1997, and the second, `Operations and Productivity in Financial Services', in April 1998.
The book is essentially designed to be a compendium of leading edge thinking and practice in the management of financial services firms. There is no book today that has this focus. It contains ideas that can apply to other service industries. Topics addressed are increasingly important worldwide as the financial services industries consolidate and search for innovative new directions and ways to create value in a fiercely competitive environment.
Content:
Front Matter....Pages i-xxi
Creating Value in Financial Services....Pages 1-20
Front Matter....Pages 21-21
The Changing Global Environment of Financial Services....Pages 23-35
Universal Banking: Does It Work?....Pages 37-52
Universal Banking: A Shareholder Value Perspective....Pages 53-83
Redefining Customer Relationships in the Age of the Ascendant Consumer....Pages 85-102
Out of the Fog: Creating Value by Assembling and Managing a Portfolio of Services....Pages 103-129
Challenges of Product Delivery in Emerging Markets....Pages 131-141
Modeling Services of Financial Institutions in Emerging Markets....Pages 143-153
Front Matter....Pages 155-155
Creating Value: Evolution and Management of Financial Derivatives....Pages 157-177
Electronic Commerce and Financial Services: Going for Broke....Pages 179-193
The Internet Channel Revolution: The Case of Charles Schwab....Pages 195-218
Lessons from Developing the Yield Book....Pages 219-250
Front Matter....Pages 251-251
Impending Revolution in Corporate Information Technology Departments....Pages 253-266
Financial Service Networks: Access, Cost Structure and Competition....Pages 267-287
The Potential for Virtual Work to Enhance Value in Financial Services Firms....Pages 289-302
Designing Electronic Market Institutions for Bond Trading....Pages 303-325
Staffing Challenges in Financial Services....Pages 327-356
Call Centers in Financial Services: Strategies, Technologies, and Operations....Pages 357-388
PruServ™: A Call Center Support System....Pages 389-401
Front Matter....Pages 403-403
Process Improvement in Financial Services: A Focused Approach....Pages 405-426
Front Matter....Pages 403-403
How Do Financial Services Stack Up? Findings from a Benchmarking Study of the US Financial Service Sector....Pages 427-446
Value Creation and Process Management: Evidence from Retail Banking....Pages 447-460
Bank Productivity: Promises Unrealized....Pages 461-474
Productivity in Service Industries: Implications of the Boskin Commission Report....Pages 475-484
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