Ebook: Total Quality Management as a Holistic Management Concept: The European Model for Business Excellence

In this book Total Quality Management is introduced as a holistic management concept. An instrument to measure this approach is the European Model for Business Excellence which is well known in many European countries for national quality prizes. The book explains this model in great detail and shows how to implement it in an organisational development process. A description of the most relevant management tools in this context, like self-assessment, policy deployment and benchmarking, will be of particular interest to the reader. The book combines in a unique way the theoretical background of the subject with practical experience in consulting. The reader will understand the necessity of holistic approaches and will learn how the European Business Excellence Model overcomes traditional ways of measuring business results.

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In this book Total Quality Management is introduced as a holistic management concept. An instrument to measure this approach is the European Model for Business Excellence which is well known in many European countries for national quality prizes. The book explains this model in great detail and shows how to implement it in an organisational development process. A description of the most relevant management tools in this context, like self-assessment, policy deployment and benchmarking, will be of particular interest to the reader. The book combines in a unique way the theoretical background of the subject with practical experience in consulting. The reader will understand the necessity of holistic approaches and will learn how the European Business Excellence Model overcomes traditional ways of measuring business results.

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In this book Total Quality Management is introduced as a holistic management concept. An instrument to measure this approach is the European Model for Business Excellence which is well known in many European countries for national quality prizes. The book explains this model in great detail and shows how to implement it in an organisational development process. A description of the most relevant management tools in this context, like self-assessment, policy deployment and benchmarking, will be of particular interest to the reader. The book combines in a unique way the theoretical background of the subject with practical experience in consulting. The reader will understand the necessity of holistic approaches and will learn how the European Business Excellence Model overcomes traditional ways of measuring business results.
Content:
Front Matter....Pages I-IX
Present situation....Pages 1-4
The necessity of integrative management concepts....Pages 5-22
Business Excellence through integrative management concepts....Pages 23-48
The introduction of comprehensive quality concepts as organisational development process....Pages 49-80
Practical experiences....Pages 81-87
Basics of the European Model for Business Excellence....Pages 89-91
Elements of the European Model for Total Quality Management....Pages 93-217
Implicit assumptions - or what remains to be considered....Pages 219-219
Self-Assessment....Pages 221-246
Benchmarking....Pages 247-264
Policy Deployment....Pages 265-280
People Empowerment....Pages 281-298
Back Matter....Pages 299-355

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In this book Total Quality Management is introduced as a holistic management concept. An instrument to measure this approach is the European Model for Business Excellence which is well known in many European countries for national quality prizes. The book explains this model in great detail and shows how to implement it in an organisational development process. A description of the most relevant management tools in this context, like self-assessment, policy deployment and benchmarking, will be of particular interest to the reader. The book combines in a unique way the theoretical background of the subject with practical experience in consulting. The reader will understand the necessity of holistic approaches and will learn how the European Business Excellence Model overcomes traditional ways of measuring business results.
Content:
Front Matter....Pages I-IX
Present situation....Pages 1-4
The necessity of integrative management concepts....Pages 5-22
Business Excellence through integrative management concepts....Pages 23-48
The introduction of comprehensive quality concepts as organisational development process....Pages 49-80
Practical experiences....Pages 81-87
Basics of the European Model for Business Excellence....Pages 89-91
Elements of the European Model for Total Quality Management....Pages 93-217
Implicit assumptions - or what remains to be considered....Pages 219-219
Self-Assessment....Pages 221-246
Benchmarking....Pages 247-264
Policy Deployment....Pages 265-280
People Empowerment....Pages 281-298
Back Matter....Pages 299-355
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