Ebook: Information and Communication Technologies in Tourism 2005: Proceedings of the International Conference in Innsbruck, Austria, 2005

---

Content:
Front Matter....Pages I-XIII
An Extended Tourism Information Architecture: Capturing and Modelling Change....Pages 1-12
Market Imperfections in the Tourism Information Marketplace: Highlighting the Challenges for Information System Developers....Pages 13-22
Overlaying Paper Maps with Digital Information Services for Tourists....Pages 23-33
SEAWISE: A Framework for Web Based Intelligent Integration of Sea Transport and Personal Mobile Trip Guide Services....Pages 34-45
Acceptance of Geo-multimedia Applications in Austrian Tourism Organisations....Pages 46-56
Towards @Destination: A DEA-based Decision Support Framework....Pages 57-66
A Learning Assessment of Online Interpretation Practices: from Museum Supply Chains to Experience Ecologies....Pages 67-78
NOMENCLATOR- Innovative Multilingual Environment for Collaborative Applications for Tourists and Cultural Organizations....Pages 79-89
CBR Na?ve Interaction in a Web-Based System for Tourism....Pages 90-101
Technology as a Tool for Citizen Participation in Community Development and Tourism: The Rebuilding of Lower Manhattan....Pages 102-113
Tourism, ICT and Regional Economic Development: The Case of kiwitrails....Pages 114-124
A Framework for Mapping and Evaluating Business Process Costs in the Tourism Industry Supply Chain....Pages 125-136
Explaining Online Purchase Planning Experiences with Recommender Websites....Pages 137-148
Semantic Matching and Heuristic Search for a Dynamic Tour Guide....Pages 149-159
Recommender Systems: Do They Have a Viable Business Model in e-Tourism?....Pages 160-171
Recommendations by Collaborative Browsing....Pages 172-182
Understanding the Information Search Process within a Tourism Domain-specific Search Engine....Pages 183-193
Persuasiveness of Preference Elicitation Processes in Destination Recommendation Systems....Pages 194-204
European Tourism Online: Comparative Content Analysis of the ETC Website and Corresponding National NTO Websites....Pages 205-214
Assessing the Initial Step in the Persuasion Process: META Tags on Destination Marketing Websites....Pages 215-226
E-Satisfaction of NTO's Website Case Study: Singapore Tourism Board's Taiwan Website....Pages 227-237
Shaping Technological Outcomes: Website Development in Four Regional Tourism Organisations....Pages 238-248
Use of Problematic Integration Theory in Destination Online Promotional Activities: The Case of Australia.com in the United States Market....Pages 249-260
Analysis of Perceived Quality of Information Resources and A Priori Web Usage at the Sydney Visitor Information Centre....Pages 261-272
An International Comparison of Approaches to Online Privacy Protection....Pages 273-284
Privacy Concerns and Purchase of Travel Product Online....Pages 285-295
Building Trust and Identity on the Web - New IT Transaction Platforms to Overcome Psychological Barriers to Rent....Pages 296-305
Consequences of Customer Confusion in Online Hotel Booking....Pages 306-317
Awareness and Exploitation of the Potential of the Web by SMTEs: The Case of Alpine Hotels in Italy and France....Pages 318-327
An Empirical Study of Online Pricing Practices for Hong Kong Hotels....Pages 328-337
Exploring the Presence and Exploitation of E-Relationship Marketing by UK Based Multi-unit Hotel Brands....Pages 338-349
Weighing of Hotel Website Dimensions and Attributes....Pages 350-359
Investigating Domain Name Diffusion across Swiss Accommodation Enterprises....Pages 360-370
An IT Approach Against Brand Positioning Confusion on Hospitality Enterprises: The Case of Greek Hotels....Pages 371-382
Persuasion Effectiveness of Alternative Types of Internet Advertising for Hotels: A Cross-Cultural Study....Pages 383-392
e-Procurement Use and Adoption Barriers: Evidence from the Greek Foodservice Sector....Pages 393-404
Information Behaviour of the VFR market: The Case of Switzerland....Pages 405-416
Case Study of the Successful Strategic Transformation of a “Bricks-and-Mortar” Travel Agency into a “Clicks-and- Mortar” Business —Lessons Learned from a Small, Independent Travel Agency in Canada....Pages 417-428
Predicting Internet Usage for Travel Bookings in China....Pages 429-439
Value Creation in Tourism Network Systems....Pages 440-451
An Investigation of Satisfaction and Loyalty in the Virtual Hospitality Environment....Pages 452-462
Promotional Pricing in the Electronic Commerce of Holiday Packages: A Model of Purchase Behavior....Pages 463-473
The Influence of Interactive Media upon the Adoption of Interactive Television for Holiday Planning....Pages 474-485
Travel Comparison Websites: An Old Friend with New Clothes....Pages 486-496
Using Concept Maps to Examine Business Models and Drivers of Competitive Advantage for Travel eMediaries....Pages 497-507
User-Centered Requirements Engineering: Usability Issue for Websites of Tour Operators....Pages 508-518
Exploring the Use and Measurement of Web Advertising: Korean Perception of U.S. State Tourism Organizations....Pages 519-530
Analysis of Usability and Accessibility Errors of E-Commerce Websites of Tourist Organisations in Four African Countries....Pages 531-542
Communicating with the Family: Fun Park Websites....Pages 543-554
A Modular Approach to Quality Evaluation of Tourist Destination Web Sites: The Quality Model Factory....Pages 555-565
Using Log File Analysis and Website Assessment to Improve Hospitality Websites....Pages 566-576
Back Matter....Pages 577-578

---

Content:
Front Matter....Pages I-XIII
An Extended Tourism Information Architecture: Capturing and Modelling Change....Pages 1-12
Market Imperfections in the Tourism Information Marketplace: Highlighting the Challenges for Information System Developers....Pages 13-22
Overlaying Paper Maps with Digital Information Services for Tourists....Pages 23-33
SEAWISE: A Framework for Web Based Intelligent Integration of Sea Transport and Personal Mobile Trip Guide Services....Pages 34-45
Acceptance of Geo-multimedia Applications in Austrian Tourism Organisations....Pages 46-56
Towards @Destination: A DEA-based Decision Support Framework....Pages 57-66
A Learning Assessment of Online Interpretation Practices: from Museum Supply Chains to Experience Ecologies....Pages 67-78
NOMENCLATOR- Innovative Multilingual Environment for Collaborative Applications for Tourists and Cultural Organizations....Pages 79-89
CBR Na?ve Interaction in a Web-Based System for Tourism....Pages 90-101
Technology as a Tool for Citizen Participation in Community Development and Tourism: The Rebuilding of Lower Manhattan....Pages 102-113
Tourism, ICT and Regional Economic Development: The Case of kiwitrails....Pages 114-124
A Framework for Mapping and Evaluating Business Process Costs in the Tourism Industry Supply Chain....Pages 125-136
Explaining Online Purchase Planning Experiences with Recommender Websites....Pages 137-148
Semantic Matching and Heuristic Search for a Dynamic Tour Guide....Pages 149-159
Recommender Systems: Do They Have a Viable Business Model in e-Tourism?....Pages 160-171
Recommendations by Collaborative Browsing....Pages 172-182
Understanding the Information Search Process within a Tourism Domain-specific Search Engine....Pages 183-193
Persuasiveness of Preference Elicitation Processes in Destination Recommendation Systems....Pages 194-204
European Tourism Online: Comparative Content Analysis of the ETC Website and Corresponding National NTO Websites....Pages 205-214
Assessing the Initial Step in the Persuasion Process: META Tags on Destination Marketing Websites....Pages 215-226
E-Satisfaction of NTO's Website Case Study: Singapore Tourism Board's Taiwan Website....Pages 227-237
Shaping Technological Outcomes: Website Development in Four Regional Tourism Organisations....Pages 238-248
Use of Problematic Integration Theory in Destination Online Promotional Activities: The Case of Australia.com in the United States Market....Pages 249-260
Analysis of Perceived Quality of Information Resources and A Priori Web Usage at the Sydney Visitor Information Centre....Pages 261-272
An International Comparison of Approaches to Online Privacy Protection....Pages 273-284
Privacy Concerns and Purchase of Travel Product Online....Pages 285-295
Building Trust and Identity on the Web - New IT Transaction Platforms to Overcome Psychological Barriers to Rent....Pages 296-305
Consequences of Customer Confusion in Online Hotel Booking....Pages 306-317
Awareness and Exploitation of the Potential of the Web by SMTEs: The Case of Alpine Hotels in Italy and France....Pages 318-327
An Empirical Study of Online Pricing Practices for Hong Kong Hotels....Pages 328-337
Exploring the Presence and Exploitation of E-Relationship Marketing by UK Based Multi-unit Hotel Brands....Pages 338-349
Weighing of Hotel Website Dimensions and Attributes....Pages 350-359
Investigating Domain Name Diffusion across Swiss Accommodation Enterprises....Pages 360-370
An IT Approach Against Brand Positioning Confusion on Hospitality Enterprises: The Case of Greek Hotels....Pages 371-382
Persuasion Effectiveness of Alternative Types of Internet Advertising for Hotels: A Cross-Cultural Study....Pages 383-392
e-Procurement Use and Adoption Barriers: Evidence from the Greek Foodservice Sector....Pages 393-404
Information Behaviour of the VFR market: The Case of Switzerland....Pages 405-416
Case Study of the Successful Strategic Transformation of a “Bricks-and-Mortar” Travel Agency into a “Clicks-and- Mortar” Business —Lessons Learned from a Small, Independent Travel Agency in Canada....Pages 417-428
Predicting Internet Usage for Travel Bookings in China....Pages 429-439
Value Creation in Tourism Network Systems....Pages 440-451
An Investigation of Satisfaction and Loyalty in the Virtual Hospitality Environment....Pages 452-462
Promotional Pricing in the Electronic Commerce of Holiday Packages: A Model of Purchase Behavior....Pages 463-473
The Influence of Interactive Media upon the Adoption of Interactive Television for Holiday Planning....Pages 474-485
Travel Comparison Websites: An Old Friend with New Clothes....Pages 486-496
Using Concept Maps to Examine Business Models and Drivers of Competitive Advantage for Travel eMediaries....Pages 497-507
User-Centered Requirements Engineering: Usability Issue for Websites of Tour Operators....Pages 508-518
Exploring the Use and Measurement of Web Advertising: Korean Perception of U.S. State Tourism Organizations....Pages 519-530
Analysis of Usability and Accessibility Errors of E-Commerce Websites of Tourist Organisations in Four African Countries....Pages 531-542
Communicating with the Family: Fun Park Websites....Pages 543-554
A Modular Approach to Quality Evaluation of Tourist Destination Web Sites: The Quality Model Factory....Pages 555-565
Using Log File Analysis and Website Assessment to Improve Hospitality Websites....Pages 566-576
Back Matter....Pages 577-578
....