Ebook: Transforming Organisations Through Groupware: Lotus Notes in Action

Lotus Notes is one of the most successful and versatile groupware products on the market today and is used widely in both large and small organisations. TransformingOrganisations Through Groupware - Lotus Notes in Action contains a selection of carefully chosen case studies which illustrate the implementational, organisational and commercial consequences of using Lotus Notes. These case studies have been chosen for their international appeal and, unlike other books on Lotus Notes, concentrate on the added value that can be gained by using Notes - rather than on the technical aspects of how to make the software work.

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Lotus Notes is one of the most successful and versatile groupware products on the market today and is used widely in both large and small organisations. TransformingOrganisations Through Groupware - Lotus Notes in Action contains a selection of carefully chosen case studies which illustrate the implementational, organisational and commercial consequences of using Lotus Notes. These case studies have been chosen for their international appeal and, unlike other books on Lotus Notes, concentrate on the added value that can be gained by using Notes - rather than on the technical aspects of how to make the software work.

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Lotus Notes is one of the most successful and versatile groupware products on the market today and is used widely in both large and small organisations. TransformingOrganisations Through Groupware - Lotus Notes in Action contains a selection of carefully chosen case studies which illustrate the implementational, organisational and commercial consequences of using Lotus Notes. These case studies have been chosen for their international appeal and, unlike other books on Lotus Notes, concentrate on the added value that can be gained by using Notes - rather than on the technical aspects of how to make the software work.
Content:
Front Matter....Pages i-xviii
Lotus Notes — An Introduction....Pages 1-10
Making Use of the Case Studies....Pages 11-22
Lotus Development: Team Room — A Collaborative Workspace for Cross-Functional Teams....Pages 23-38
ABB Asea Brown Boveri: Supporting the Multi-cultural Multinational....Pages 39-45
AmBank: Managing Client Relationships....Pages 46-54
Ambouw BV: Stalled Pilot at Dutch Wholesaler....Pages 55-62
Arthur Andersen & Co: Virtual Visioning....Pages 63-69
Australian Bureau of Statistics: Universal Adoption....Pages 70-79
Cemex: Shifting Attitudes Between Staff and Customers....Pages 80-88
Cleer University: Distance Learning Institute Resistant to Notes....Pages 89-94
GM Europe: World’s Largest User of Notes....Pages 95-100
Henley College of Management: Developing a Global Business School....Pages 101-108
IDV (UK) Limited: Sales Force Management....Pages 109-112
Intel Corporation (UK) Ltd: 10 Critical Success Factors for Notes Adoption....Pages 113-119
KLM: Business Excellence System....Pages 120-130
Lloyd’s Register Quality Assurance: Quality Management Begins at Home....Pages 131-137
Macmillan Distribution: Going for ISO 9000....Pages 138-143
Thomas Miller & Co: From Information to Imagination....Pages 144-151
Mission Energy Corporation: Global Project Management Over Value-Added Network....Pages 152-154
MTW Schiffswerft: Shipbuilder Cuts Paperwork and Delays....Pages 155-158
Pfizer: From Sales Automation to Business Automation....Pages 159-163
Ports Association of West Africa: Award-Winning Management Information System....Pages 164-170
PrimeGest SpA: Group Memory Transforms Italian Fund Management Company....Pages 171-176
Sony Computer Entertainment Inc.: Linking Up PlayStation Partners....Pages 177-182
Vision Associates Inc.: Notes Everywhere....Pages 183-187
Young & Rubicam: Improving Productivity with Workflow....Pages 188-197

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Lotus Notes is one of the most successful and versatile groupware products on the market today and is used widely in both large and small organisations. TransformingOrganisations Through Groupware - Lotus Notes in Action contains a selection of carefully chosen case studies which illustrate the implementational, organisational and commercial consequences of using Lotus Notes. These case studies have been chosen for their international appeal and, unlike other books on Lotus Notes, concentrate on the added value that can be gained by using Notes - rather than on the technical aspects of how to make the software work.
Content:
Front Matter....Pages i-xviii
Lotus Notes — An Introduction....Pages 1-10
Making Use of the Case Studies....Pages 11-22
Lotus Development: Team Room — A Collaborative Workspace for Cross-Functional Teams....Pages 23-38
ABB Asea Brown Boveri: Supporting the Multi-cultural Multinational....Pages 39-45
AmBank: Managing Client Relationships....Pages 46-54
Ambouw BV: Stalled Pilot at Dutch Wholesaler....Pages 55-62
Arthur Andersen & Co: Virtual Visioning....Pages 63-69
Australian Bureau of Statistics: Universal Adoption....Pages 70-79
Cemex: Shifting Attitudes Between Staff and Customers....Pages 80-88
Cleer University: Distance Learning Institute Resistant to Notes....Pages 89-94
GM Europe: World’s Largest User of Notes....Pages 95-100
Henley College of Management: Developing a Global Business School....Pages 101-108
IDV (UK) Limited: Sales Force Management....Pages 109-112
Intel Corporation (UK) Ltd: 10 Critical Success Factors for Notes Adoption....Pages 113-119
KLM: Business Excellence System....Pages 120-130
Lloyd’s Register Quality Assurance: Quality Management Begins at Home....Pages 131-137
Macmillan Distribution: Going for ISO 9000....Pages 138-143
Thomas Miller & Co: From Information to Imagination....Pages 144-151
Mission Energy Corporation: Global Project Management Over Value-Added Network....Pages 152-154
MTW Schiffswerft: Shipbuilder Cuts Paperwork and Delays....Pages 155-158
Pfizer: From Sales Automation to Business Automation....Pages 159-163
Ports Association of West Africa: Award-Winning Management Information System....Pages 164-170
PrimeGest SpA: Group Memory Transforms Italian Fund Management Company....Pages 171-176
Sony Computer Entertainment Inc.: Linking Up PlayStation Partners....Pages 177-182
Vision Associates Inc.: Notes Everywhere....Pages 183-187
Young & Rubicam: Improving Productivity with Workflow....Pages 188-197
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