Ebook: Globalization of Professional Services: Innovative Strategies, Successful Processes, Inspired Talent Management, and First-Hand Experiences

In the past, services had a strong local and national focus. Professional services were very likely to be independently and autonomously organized from country to country in order to cater to local needs and local legal requirements. This has since changed radically, and highly integrated business and delivery models around the globe have become the status quo in clients’ businesses and strategies. Serving clients on a global level requires professional services firms to adopt a structural change from local to distributed global sales and delivery.

This book brings together many years of experience, current perspectives and future ideas of international business practitioners, academics, and market researchers. Along those lines it is structured into four parts. Part I “Winning Strategies and Innovative Ideas” lays the book’s foundation: it discusses core strategies behind the globalization movement and introduces the major paradigms and ideas. Part II “Successful Processes for Realization” provides solutions for how to establish successful processes for delivering global professional services. Part III “Inspired Talent Management” goes to the core of the professional services industry: attracting, developing, and keeping the right talent in the right locations. Finally, Part IV offers “Experiences and Case Studies” on all aspects related to successfully building a globalized professional services firm.

In short, this handbook provides professional services firms and their clients alike with a sound foundation for responding strategically to fundamental global changes and turning them into business advantages. It offers a comprehensive perspective of why and how to successfully globalize a professional services firm.

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In the past, services had a strong local and national focus. Professional services were very likely to be independently and autonomously organized from country to country in order to cater to local needs and local legal requirements. This has since changed radically, and highly integrated business and delivery models around the globe have become the status quo in clients’ businesses and strategies. Serving clients on a global level requires professional services firms to adopt a structural change from local to distributed global sales and delivery.

This book brings together many years of experience, current perspectives and future ideas of international business practitioners, academics, and market researchers. Along those lines it is structured into four parts. Part I “Winning Strategies and Innovative Ideas” lays the book’s foundation: it discusses core strategies behind the globalization movement and introduces the major paradigms and ideas. Part II “Successful Processes for Realization” provides solutions for how to establish successful processes for delivering global professional services. Part III “Inspired Talent Management” goes to the core of the professional services industry: attracting, developing, and keeping the right talent in the right locations. Finally, Part IV offers “Experiences and Case Studies” on all aspects related to successfully building a globalized professional services firm.

In short, this handbook provides professional services firms and their clients alike with a sound foundation for responding strategically to fundamental global changes and turning them into business advantages. It offers a comprehensive perspective of why and how to successfully globalize a professional services firm.

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In the past, services had a strong local and national focus. Professional services were very likely to be independently and autonomously organized from country to country in order to cater to local needs and local legal requirements. This has since changed radically, and highly integrated business and delivery models around the globe have become the status quo in clients’ businesses and strategies. Serving clients on a global level requires professional services firms to adopt a structural change from local to distributed global sales and delivery.

This book brings together many years of experience, current perspectives and future ideas of international business practitioners, academics, and market researchers. Along those lines it is structured into four parts. Part I “Winning Strategies and Innovative Ideas” lays the book’s foundation: it discusses core strategies behind the globalization movement and introduces the major paradigms and ideas. Part II “Successful Processes for Realization” provides solutions for how to establish successful processes for delivering global professional services. Part III “Inspired Talent Management” goes to the core of the professional services industry: attracting, developing, and keeping the right talent in the right locations. Finally, Part IV offers “Experiences and Case Studies” on all aspects related to successfully building a globalized professional services firm.

In short, this handbook provides professional services firms and their clients alike with a sound foundation for responding strategically to fundamental global changes and turning them into business advantages. It offers a comprehensive perspective of why and how to successfully globalize a professional services firm.
Content:
Front Matter....Pages i-xv
Responding Strategically to Fundamental Changes in Professional Services: Aim and Scope of the Book....Pages 1-7
Front Matter....Pages 9-9
Consolidation Patterns in the IT Outsourcing Market: Past, Present, and Future....Pages 11-21
Market Entry and Expansion Strategies of Indian IT Firms into the European IT Outsourcing Industry....Pages 23-31
Global Sourcing: Shifting the Focus from Cost Saving to a Strategic Set-up....Pages 33-39
Strategically Organising for Innovation in Global Sourcing....Pages 41-51
Making Business Smart: How to Position for Business as a Service....Pages 53-61
Taking an Active M&A Role in the Consolidation of the Engineering Sector....Pages 63-71
Front Matter....Pages 73-73
Balancing Industrialisation and Business Complexities....Pages 75-84
Industrialization Lessons for the European Banking IT....Pages 85-93
Lean Management and Operations in the Global Professional Services Industry....Pages 95-104
Transforming into a Networked Organization to Empower a Distributed Workforce....Pages 105-116
Legal Framework of IT Outsourcing and Global Sourcing: A Comparative Approach from the Indian, Anglo/American and German Legal Perspective....Pages 117-137
Service Analytics: Leveraging Data Across Enterprise Boundaries for Competitive Advantage....Pages 139-149
The Power of the Customer and Its Implications for Business and IT Integration....Pages 151-165
Front Matter....Pages 167-167
Successful People Strategies for Innovation in Global Delivery and Virtual Teams....Pages 169-179
Diversity and Inclusion: A Business Imperative in Global Professional Services....Pages 181-187
Advancing Intercultural Competencies for Global Collaboration....Pages 189-201
Emerging Economy: Emerging Talent....Pages 203-210
Front Matter....Pages 211-211
Emerging Markets from an Indian Perspective: Focus on Germanic Countries....Pages 213-224
Transformation Journey from Offshore Service Provider to Global Innovator....Pages 225-240
Front Matter....Pages 211-211
Departments in Transition: How Businesses Organise Their Knowledge Work....Pages 241-247
Internationalising the Departments for Devices and Accessories of a Communications Technology Company....Pages 249-256
Back Matter....Pages 257-278

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In the past, services had a strong local and national focus. Professional services were very likely to be independently and autonomously organized from country to country in order to cater to local needs and local legal requirements. This has since changed radically, and highly integrated business and delivery models around the globe have become the status quo in clients’ businesses and strategies. Serving clients on a global level requires professional services firms to adopt a structural change from local to distributed global sales and delivery.

This book brings together many years of experience, current perspectives and future ideas of international business practitioners, academics, and market researchers. Along those lines it is structured into four parts. Part I “Winning Strategies and Innovative Ideas” lays the book’s foundation: it discusses core strategies behind the globalization movement and introduces the major paradigms and ideas. Part II “Successful Processes for Realization” provides solutions for how to establish successful processes for delivering global professional services. Part III “Inspired Talent Management” goes to the core of the professional services industry: attracting, developing, and keeping the right talent in the right locations. Finally, Part IV offers “Experiences and Case Studies” on all aspects related to successfully building a globalized professional services firm.

In short, this handbook provides professional services firms and their clients alike with a sound foundation for responding strategically to fundamental global changes and turning them into business advantages. It offers a comprehensive perspective of why and how to successfully globalize a professional services firm.
Content:
Front Matter....Pages i-xv
Responding Strategically to Fundamental Changes in Professional Services: Aim and Scope of the Book....Pages 1-7
Front Matter....Pages 9-9
Consolidation Patterns in the IT Outsourcing Market: Past, Present, and Future....Pages 11-21
Market Entry and Expansion Strategies of Indian IT Firms into the European IT Outsourcing Industry....Pages 23-31
Global Sourcing: Shifting the Focus from Cost Saving to a Strategic Set-up....Pages 33-39
Strategically Organising for Innovation in Global Sourcing....Pages 41-51
Making Business Smart: How to Position for Business as a Service....Pages 53-61
Taking an Active M&A Role in the Consolidation of the Engineering Sector....Pages 63-71
Front Matter....Pages 73-73
Balancing Industrialisation and Business Complexities....Pages 75-84
Industrialization Lessons for the European Banking IT....Pages 85-93
Lean Management and Operations in the Global Professional Services Industry....Pages 95-104
Transforming into a Networked Organization to Empower a Distributed Workforce....Pages 105-116
Legal Framework of IT Outsourcing and Global Sourcing: A Comparative Approach from the Indian, Anglo/American and German Legal Perspective....Pages 117-137
Service Analytics: Leveraging Data Across Enterprise Boundaries for Competitive Advantage....Pages 139-149
The Power of the Customer and Its Implications for Business and IT Integration....Pages 151-165
Front Matter....Pages 167-167
Successful People Strategies for Innovation in Global Delivery and Virtual Teams....Pages 169-179
Diversity and Inclusion: A Business Imperative in Global Professional Services....Pages 181-187
Advancing Intercultural Competencies for Global Collaboration....Pages 189-201
Emerging Economy: Emerging Talent....Pages 203-210
Front Matter....Pages 211-211
Emerging Markets from an Indian Perspective: Focus on Germanic Countries....Pages 213-224
Transformation Journey from Offshore Service Provider to Global Innovator....Pages 225-240
Front Matter....Pages 211-211
Departments in Transition: How Businesses Organise Their Knowledge Work....Pages 241-247
Internationalising the Departments for Devices and Accessories of a Communications Technology Company....Pages 249-256
Back Matter....Pages 257-278
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