Ebook: Information and Communication Technologies in Tourism 2010: Proceedings of the International Conference in Lugano, Switzerland, February 10–12, 2010

---

Content:
Front Matter....Pages I-XVI
Hotel Domain Name Adoption and Implementation....Pages 1-12
ICT Efficiency and Effectiveness in the Hotel Sector — A Three-Stage DEA Approach....Pages 13-24
Importance-Performance Analysis of In-Room Technology Amenities in Hotels....Pages 25-37
Factor Analysis of Variables Affecting e-Marketing Adoption by UK Independent Hotels....Pages 39-50
Comparing Internet commerce adoption between the Finnish and the European independent accommodation companies....Pages 51-62
Use of Internet Applications & Tools by Health Tourism Agents in Malaysia: An Exploratory Study....Pages 63-74
Hong Kong Residents’ Perception of Travel Websites....Pages 75-86
E-Success: An Instrument for Measuring Website Success....Pages 87-98
Presenting UsERA: User Experience Risk Assessment Model....Pages 99-110
The Pro’s and Contra’s of an Interactive Location Based Service Using UMTS Transmission....Pages 111-123
Usability Guidelines for WAP-based Travel Planning Tools....Pages 125-136
Application of QR Codes in Online Travel Distribution....Pages 137-148
Evaluation of the Concept of Early Acceptance Tests for Touristic Mobile Applications....Pages 149-158
Advanced Visitor Tracking Analysis in Practice: Explorations in the PortAventura Theme Park and Insights for a Future Research Agenda....Pages 159-170
Monitoring and Managing Visitors Flows in Destinations using Aggregative GPS Data....Pages 171-183
Tracking Tourists in Historic City Centres....Pages 185-196
Looking Does not Automatically Lead to Booking: Analysis of Clickstreams on a Chinese Travel Agency Website....Pages 197-208
Why Some Internet Users Don’t Buy Air Tickets Online....Pages 209-221
Extracting Room Prices from Web Tables — an Ontology-Aware Approach....Pages 223-234
DMOs, e-Democracy and Collaborative Destination Management: An Implementation Framework....Pages 235-246
eLearning Offers by Destination Management Organizations....Pages 247-259
Online Destination Marketing: Do Local DMOs Consider International Guidelines for Their Website Design?....Pages 261-271
How Communication Modes Determine Website Satisfaction....Pages 273-284
The Impact of Culture on eComplaints: Evidence from Chinese Consumers in Hospitality Organisations....Pages 285-296
Do Negative Experiences Always Lead to Dissatisfaction? — Testing Attribution Theory in the Context of Online Travel Reviews....Pages 297-308
Quantifying Brand Values Perception in Destination Websites: a Design Requirements Perspective....Pages 309-320
Applying a Conceptual Framework to Analyze Online Reputation of Tourism Destinations....Pages 321-332
An Analysis of the Impact of Tourism Journals on Google Scholar....Pages 333-343
Which Overseas Destinations do Chinese Travelers Like to Visit?....Pages 345-356
Egyptian Travel Agents and e-Commerce....Pages 357-368
Service Bundling with seekda! Dynamic Shop....Pages 369-380
An Analysis of Search Engine Use for Travel Planning....Pages 381-392
Web Usage Mining in Tourism — A Query Term Analysis and Clustering Approach....Pages 393-403
Assessing the Dynamics of Search Results in Google....Pages 405-416
A Sociological View of the Cybertourists....Pages 417-428
A Comparative Analysis of Content in Traditional Survey versus Hotel Review Websites....Pages 429-440
An Investigation of Leapfrogging and Web 2.0 Implementation....Pages 441-453
Backpacker Use of User-Generated Content: A Consumer Empowerment Study....Pages 455-466
An Investigation of Motivation to Share Online Content by Young Travelers — Why and Where....Pages 467-478
ICT and its Role in Sustainable Tourism Development....Pages 479-491
Exploratory Study on Contributions of ICTs to Sustainable Tourism Development in Manchester....Pages 493-505
eTourism for All? Online Travel Planning of Disabled People....Pages 507-518
Destination Marketing through User Personalised Content (UPC)....Pages 519-530
The Role of Social Media in Promoting Special Events: Acceptance of Facebook ‘Events’....Pages 531-541
Shared Arabian Muslim Travel Photos....Pages 543-554
The Impacts of Virtual Experiences on People’s Travel Intentions....Pages 555-566
Gastronomy and Tourism in Turkey: The Role of ICTs....Pages 567-578
Attitudes towards e-Solutions in a Small Destination....Pages 579-589
Arabian Photos: Investigating User-Generated Content....Pages 591-602
Semantic-Based Contextual Computing Support for Human Mobility....Pages 603-615
Dynamic Packaging Semantic Platform for Tourism Intermediaries....Pages 617-628
Semantic Online Tourism Market Monitoring....Pages 629-641

---

Content:
Front Matter....Pages I-XVI
Hotel Domain Name Adoption and Implementation....Pages 1-12
ICT Efficiency and Effectiveness in the Hotel Sector — A Three-Stage DEA Approach....Pages 13-24
Importance-Performance Analysis of In-Room Technology Amenities in Hotels....Pages 25-37
Factor Analysis of Variables Affecting e-Marketing Adoption by UK Independent Hotels....Pages 39-50
Comparing Internet commerce adoption between the Finnish and the European independent accommodation companies....Pages 51-62
Use of Internet Applications & Tools by Health Tourism Agents in Malaysia: An Exploratory Study....Pages 63-74
Hong Kong Residents’ Perception of Travel Websites....Pages 75-86
E-Success: An Instrument for Measuring Website Success....Pages 87-98
Presenting UsERA: User Experience Risk Assessment Model....Pages 99-110
The Pro’s and Contra’s of an Interactive Location Based Service Using UMTS Transmission....Pages 111-123
Usability Guidelines for WAP-based Travel Planning Tools....Pages 125-136
Application of QR Codes in Online Travel Distribution....Pages 137-148
Evaluation of the Concept of Early Acceptance Tests for Touristic Mobile Applications....Pages 149-158
Advanced Visitor Tracking Analysis in Practice: Explorations in the PortAventura Theme Park and Insights for a Future Research Agenda....Pages 159-170
Monitoring and Managing Visitors Flows in Destinations using Aggregative GPS Data....Pages 171-183
Tracking Tourists in Historic City Centres....Pages 185-196
Looking Does not Automatically Lead to Booking: Analysis of Clickstreams on a Chinese Travel Agency Website....Pages 197-208
Why Some Internet Users Don’t Buy Air Tickets Online....Pages 209-221
Extracting Room Prices from Web Tables — an Ontology-Aware Approach....Pages 223-234
DMOs, e-Democracy and Collaborative Destination Management: An Implementation Framework....Pages 235-246
eLearning Offers by Destination Management Organizations....Pages 247-259
Online Destination Marketing: Do Local DMOs Consider International Guidelines for Their Website Design?....Pages 261-271
How Communication Modes Determine Website Satisfaction....Pages 273-284
The Impact of Culture on eComplaints: Evidence from Chinese Consumers in Hospitality Organisations....Pages 285-296
Do Negative Experiences Always Lead to Dissatisfaction? — Testing Attribution Theory in the Context of Online Travel Reviews....Pages 297-308
Quantifying Brand Values Perception in Destination Websites: a Design Requirements Perspective....Pages 309-320
Applying a Conceptual Framework to Analyze Online Reputation of Tourism Destinations....Pages 321-332
An Analysis of the Impact of Tourism Journals on Google Scholar....Pages 333-343
Which Overseas Destinations do Chinese Travelers Like to Visit?....Pages 345-356
Egyptian Travel Agents and e-Commerce....Pages 357-368
Service Bundling with seekda! Dynamic Shop....Pages 369-380
An Analysis of Search Engine Use for Travel Planning....Pages 381-392
Web Usage Mining in Tourism — A Query Term Analysis and Clustering Approach....Pages 393-403
Assessing the Dynamics of Search Results in Google....Pages 405-416
A Sociological View of the Cybertourists....Pages 417-428
A Comparative Analysis of Content in Traditional Survey versus Hotel Review Websites....Pages 429-440
An Investigation of Leapfrogging and Web 2.0 Implementation....Pages 441-453
Backpacker Use of User-Generated Content: A Consumer Empowerment Study....Pages 455-466
An Investigation of Motivation to Share Online Content by Young Travelers — Why and Where....Pages 467-478
ICT and its Role in Sustainable Tourism Development....Pages 479-491
Exploratory Study on Contributions of ICTs to Sustainable Tourism Development in Manchester....Pages 493-505
eTourism for All? Online Travel Planning of Disabled People....Pages 507-518
Destination Marketing through User Personalised Content (UPC)....Pages 519-530
The Role of Social Media in Promoting Special Events: Acceptance of Facebook ‘Events’....Pages 531-541
Shared Arabian Muslim Travel Photos....Pages 543-554
The Impacts of Virtual Experiences on People’s Travel Intentions....Pages 555-566
Gastronomy and Tourism in Turkey: The Role of ICTs....Pages 567-578
Attitudes towards e-Solutions in a Small Destination....Pages 579-589
Arabian Photos: Investigating User-Generated Content....Pages 591-602
Semantic-Based Contextual Computing Support for Human Mobility....Pages 603-615
Dynamic Packaging Semantic Platform for Tourism Intermediaries....Pages 617-628
Semantic Online Tourism Market Monitoring....Pages 629-641
....