Ebook: People and Computers XVI - Memorable Yet Invisible: Proceedings of HCI 2002

For the last 20 years the dominant form of user interface has been the Graphical User Interface (GUl) with direct manipulation. As software gets more complicated and more and more inexperienced users come into contact with computers, enticed by the World Wide Web and smaller mobile devices, new interface metaphors are required. The increasing complexity of software has introduced more options to the user. This seemingly increased control actually decreases control as the number of options and features available to them overwhelms the users and 'information overload' can occur (Lachman, 1997). Conversational anthropomorphic interfaces provide a possible alternative to the direct manipulation metaphor. The aim of this paper is to investigate users reactions and assumptions when interacting with anthropomorphic agents. Here we consider how the level of anthropomorphism exhibited by the character and the level of interaction affects these assumptions. We compared characters of different levels of anthropomorphic abstraction, from a very abstract character to a realistic yet not human character. As more software is released for general use with anthropomorphic interfaces there seems to be no consensus of what the characters should look like and what look is more suited for different applications. Some software and research opts for realistic looking characters (for example, Haptek Inc., see http://www.haptek.com). others opt for cartoon characters (Microsoft, 1999) others opt for floating heads (Dohi & Ishizuka, 1997; Takama & Ishizuka, 1998; Koda, 1996; Koda & Maes, 1996a; Koda & Maes, 1996b).

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This volume contains the full papers presented at HCI 2002, the 16th annual conference of the British HCI Group. The idea of making systems memorable is one of the ways in which they can be made easier to operate but in making systems memorable it is easy to make them obtrusive. The conference aims to look at the questions of memorability and invisibility. Can systems be both memorable and invisible? Or are memorable systems far from invisible? Is an invisible and memorable system possible? And if so, what might it consist of? Do systems become memorable and invisible with familiarity even if they are initially quite difficult to use? The papers presented in this volume cover all the main areas of HCI research, but also focus on the theme of designing systems that are memorable, yet invisible, including: Interactive system design.- Interaction tools and techniques.- Users with special needs.- Virtual reality and multimedia.- Mobile interaction.- Social and cultural issues.- Psychology of programming and general computer interaction.

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This volume contains the full papers presented at HCI 2002, the 16th annual conference of the British HCI Group. The idea of making systems memorable is one of the ways in which they can be made easier to operate but in making systems memorable it is easy to make them obtrusive. The conference aims to look at the questions of memorability and invisibility. Can systems be both memorable and invisible? Or are memorable systems far from invisible? Is an invisible and memorable system possible? And if so, what might it consist of? Do systems become memorable and invisible with familiarity even if they are initially quite difficult to use? The papers presented in this volume cover all the main areas of HCI research, but also focus on the theme of designing systems that are memorable, yet invisible, including: Interactive system design.- Interaction tools and techniques.- Users with special needs.- Virtual reality and multimedia.- Mobile interaction.- Social and cultural issues.- Psychology of programming and general computer interaction.
Content:
Front Matter....Pages i-xiii
Front Matter....Pages 1-1
Fun, Communication and Dependability: Extending the Concept of Usability....Pages 3-14
Front Matter....Pages 15-15
Invisible but Audible: Enhancing Information Awareness through Anthropomorphic Speech....Pages 17-35
User Perception of Anthropomorphic Characters with Varying Levels of Interaction....Pages 37-51
Front Matter....Pages 53-53
A Tool for Performing and Analysing Experiments on Graphical Communication....Pages 55-68
A Comparison of Text Messaging and Email Support for Digital Communities: A Case Study....Pages 69-87
An Affordance-based Framework for CVE Evaluation....Pages 89-103
Extending Low-cost Remote Evaluation with Synchronous Communication....Pages 105-120
Impedance Matching: When You Need to Know What....Pages 121-137
Multiple Viewpoints on Computer Supported Team Work: A Case Study on Ambulance Dispatch....Pages 139-156
Front Matter....Pages 157-157
Pattern Languages in Participatory Design....Pages 159-174
Provoking Innovation: Acting-out in Contextual Scenarios....Pages 175-191
Front Matter....Pages 193-193
Guidelines for the Design of Haptic Widgets....Pages 195-211
Multi-session VR Medical Training: The HOPS Simulator....Pages 213-225
Front Matter....Pages 227-227
An Investigation of Memory for Daily Computing Events....Pages 229-245
How People Recognise Previously Seen Web Pages from Titles, URLs and Thumbnails....Pages 247-265
MATI: A System for Accessing Travel Itinerary Information using Mobile Phones....Pages 267-280
User Interface Design as Systems Design....Pages 281-301
Front Matter....Pages 303-303
A Comparison of Think-aloud, Questionnaires and Interviews for Testing Usability with Children....Pages 305-316
An Eye Movement Analysis of Web Page Usability....Pages 317-335
Auditory Emotional Feedback Facilitates Human-Computer Interaction....Pages 337-349
Front Matter....Pages 303-303
Navigation in the Software Development Information Space....Pages 351-363
Selecting the ‘Invisible’ User Interface Development Tool....Pages 365-380
Front Matter....Pages 381-381
Non-Verbal Communication Forms in Multi-player Game Session....Pages 383-401
Support Robots for Playing Games: The Role of Player-Actor Relationship....Pages 403-417
Back Matter....Pages 419-422

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This volume contains the full papers presented at HCI 2002, the 16th annual conference of the British HCI Group. The idea of making systems memorable is one of the ways in which they can be made easier to operate but in making systems memorable it is easy to make them obtrusive. The conference aims to look at the questions of memorability and invisibility. Can systems be both memorable and invisible? Or are memorable systems far from invisible? Is an invisible and memorable system possible? And if so, what might it consist of? Do systems become memorable and invisible with familiarity even if they are initially quite difficult to use? The papers presented in this volume cover all the main areas of HCI research, but also focus on the theme of designing systems that are memorable, yet invisible, including: Interactive system design.- Interaction tools and techniques.- Users with special needs.- Virtual reality and multimedia.- Mobile interaction.- Social and cultural issues.- Psychology of programming and general computer interaction.
Content:
Front Matter....Pages i-xiii
Front Matter....Pages 1-1
Fun, Communication and Dependability: Extending the Concept of Usability....Pages 3-14
Front Matter....Pages 15-15
Invisible but Audible: Enhancing Information Awareness through Anthropomorphic Speech....Pages 17-35
User Perception of Anthropomorphic Characters with Varying Levels of Interaction....Pages 37-51
Front Matter....Pages 53-53
A Tool for Performing and Analysing Experiments on Graphical Communication....Pages 55-68
A Comparison of Text Messaging and Email Support for Digital Communities: A Case Study....Pages 69-87
An Affordance-based Framework for CVE Evaluation....Pages 89-103
Extending Low-cost Remote Evaluation with Synchronous Communication....Pages 105-120
Impedance Matching: When You Need to Know What....Pages 121-137
Multiple Viewpoints on Computer Supported Team Work: A Case Study on Ambulance Dispatch....Pages 139-156
Front Matter....Pages 157-157
Pattern Languages in Participatory Design....Pages 159-174
Provoking Innovation: Acting-out in Contextual Scenarios....Pages 175-191
Front Matter....Pages 193-193
Guidelines for the Design of Haptic Widgets....Pages 195-211
Multi-session VR Medical Training: The HOPS Simulator....Pages 213-225
Front Matter....Pages 227-227
An Investigation of Memory for Daily Computing Events....Pages 229-245
How People Recognise Previously Seen Web Pages from Titles, URLs and Thumbnails....Pages 247-265
MATI: A System for Accessing Travel Itinerary Information using Mobile Phones....Pages 267-280
User Interface Design as Systems Design....Pages 281-301
Front Matter....Pages 303-303
A Comparison of Think-aloud, Questionnaires and Interviews for Testing Usability with Children....Pages 305-316
An Eye Movement Analysis of Web Page Usability....Pages 317-335
Auditory Emotional Feedback Facilitates Human-Computer Interaction....Pages 337-349
Front Matter....Pages 303-303
Navigation in the Software Development Information Space....Pages 351-363
Selecting the ‘Invisible’ User Interface Development Tool....Pages 365-380
Front Matter....Pages 381-381
Non-Verbal Communication Forms in Multi-player Game Session....Pages 383-401
Support Robots for Playing Games: The Role of Player-Actor Relationship....Pages 403-417
Back Matter....Pages 419-422
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