Ebook: Information and Communication Technologies in Tourism 1999: Proceedings of the International Conference in Innsbruck, Austria, 1999

During the last couple of years we learned that infonnation and communication technologies have to be seen as key factors for the success in various industries. Especially in tourism it became evident, that missing the developments in this sector could not only be fatal for the unfolding of the businesses, but also unrenouncable in order to withstand in competition. The objective of ENTER is to show the chance that infonnation technology offers for all participants in the touristic competition to act successfully in permanently changing infonnation environments. It reflects the important role of infonnation technologies in this field. Within the last six years ENTER united various experts - practitioners as well as researchers - to exchange their experiences, ideas and visions in the sector of tourism and infonnation technology. The conferences scope is to provide an international platfonn to discuss the topical situation and future trends, and the possibilities to shape the own strategies. The various points of view of all the participants in workshops, reports and discussions always lead to most interesting perceptions.

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Within the last six years the conference ENTER (International Conference on Information and Communication Technologies in Tourism) united various experts – practitioners as well as researchers – to exchange their experiences, ideas and visions in the sector of tourism and information technology (IT). The proceedings of the conference provide an international platform to discuss the topical situation and future trends, and the possibilities to shape the own strategies. The following topics are treated in this year’s volume: – knowledge management in tourism – changing consumer behaviour through information technology – using IT to support consumer choice and skills – engineering tourism applications – the empowerment of small and medium-sized enterprises through IT – using IT for hospitality management – using IT to redesign travel distributions and destination marketing systems and IT developments The emphasis of this year’s contributions lies on the strategic components more than on the technical issues.

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Within the last six years the conference ENTER (International Conference on Information and Communication Technologies in Tourism) united various experts – practitioners as well as researchers – to exchange their experiences, ideas and visions in the sector of tourism and information technology (IT). The proceedings of the conference provide an international platform to discuss the topical situation and future trends, and the possibilities to shape the own strategies. The following topics are treated in this year’s volume: – knowledge management in tourism – changing consumer behaviour through information technology – using IT to support consumer choice and skills – engineering tourism applications – the empowerment of small and medium-sized enterprises through IT – using IT for hospitality management – using IT to redesign travel distributions and destination marketing systems and IT developments The emphasis of this year’s contributions lies on the strategic components more than on the technical issues.
Content:
Front Matter....Pages I-XII
Using Data Mining in Analysing Local Tourism Patterns....Pages 1-10
Towards interactive tourism: capitalising on virtual and physical value chains....Pages 11-24
Tourism as an information business: The Strategic Consequences of e-Commerce for Business Travel....Pages 25-35
DBM as a Source of Competitive Advantage for the Hotel Industry....Pages 36-45
Printing-on-demand as a channel for tourist information....Pages 46-53
The Internet as a Marketspace — The Percepton of the Consumers....Pages 54-65
The Tourist as Value Creator on the Internet....Pages 66-76
The Impact of the Internet on Consideration Sets — the case of International Tourist Destinations....Pages 77-87
The Impact of the Internet on the Information Search Process and Tourism Decision Making....Pages 88-97
The Analysis of Demographic Profiles and Prospects of Internet Users in National Tourism Organisations....Pages 98-107
Holiday Packages on the Web....Pages 108-118
The Use of the Internet as a New Marketing Tool to Promote New Tourist Destinations in Asia....Pages 119-129
Matching traveller preferences to destination and product characteristics: It’s all a matter of semantics....Pages 130-139
Information technology and tourism education in Australia: an industry view of skills and qualities required in graduates....Pages 140-150
A General Datamodel for Tourism Information Systems....Pages 151-160
Modelling of an electronic tourism market....Pages 161-171
An architecture for a distributed travel reservations system....Pages 172-178
Measuring Tourism Consumer Behaviour Using ESCAPE: a Multimedia Interview Engine for Stated Choice and Preference Experiments....Pages 179-190
A Speech-to-Speech Translation based Interface for Tourism....Pages 191-200
Hotel Reservation Systems on the Internet — Custom Design vs. Standard Software....Pages 201-217
The cost and benefits of Information Technology and the Internet for small and medium-sized tourism enterprises....Pages 218-227
Distributing B&B accommodation in York, UK: Advantages and developments emerging through the Internet....Pages 228-237
Comparing Operating Ratios for Small and Medium Hotel and Restaurant Businesses. A Decision Support System Using Internet Technology....Pages 238-246
A comparative study of ICT and Tourism and Hospitality SMEs in Europe....Pages 247-258
Distribution of Danish holiday cottages via the Internet/WWW....Pages 259-269
Electronic Invoicing for a Hotel Management Computer Network System....Pages 270-278
From intra-regional competition towards intra-regional cooperation in tourism: The concept of Telecooperation and Virtual Enterprises in the regional tourism business....Pages 279-289
Factors Affecting the Contribution of Information Technology in the Hospitality Industry....Pages 290-299
The Productivity Paradox and the Hospitality Industry....Pages 300-309
The Future is Feminine Gender issues and information systems in hospitality and tourism....Pages 310-317
Combinatorial Optimisation Based Decision Support System for Trip Planning....Pages 318-327
User Interfaces in Information and Reservation Systems: Classification and Development Issues....Pages 328-336
The Airtours Cruise Intranet: Streamlining the distribution of information, knowledge and money....Pages 337-346
Emerging technologies and their role in developing a marketing information system(MKIS) for tourism and hospitality products....Pages 347-356
The New Extranet for the Norwegian Tourism Industry....Pages 357-364
The Use of Internet and Intranet In American Convention and Visitors Bureaus....Pages 365-375
Networking for Growth and Digital Business: Local Urban Tourism SMTEs and ICT....Pages 376-387
Publishing tourism statistics and market intelligence on the Internet....Pages 388-397
Destination Marketing System Strategies: Refining and Extending an Assessment Framework....Pages 398-407
Back Matter....Pages 408-411

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Within the last six years the conference ENTER (International Conference on Information and Communication Technologies in Tourism) united various experts – practitioners as well as researchers – to exchange their experiences, ideas and visions in the sector of tourism and information technology (IT). The proceedings of the conference provide an international platform to discuss the topical situation and future trends, and the possibilities to shape the own strategies. The following topics are treated in this year’s volume: – knowledge management in tourism – changing consumer behaviour through information technology – using IT to support consumer choice and skills – engineering tourism applications – the empowerment of small and medium-sized enterprises through IT – using IT for hospitality management – using IT to redesign travel distributions and destination marketing systems and IT developments The emphasis of this year’s contributions lies on the strategic components more than on the technical issues.
Content:
Front Matter....Pages I-XII
Using Data Mining in Analysing Local Tourism Patterns....Pages 1-10
Towards interactive tourism: capitalising on virtual and physical value chains....Pages 11-24
Tourism as an information business: The Strategic Consequences of e-Commerce for Business Travel....Pages 25-35
DBM as a Source of Competitive Advantage for the Hotel Industry....Pages 36-45
Printing-on-demand as a channel for tourist information....Pages 46-53
The Internet as a Marketspace — The Percepton of the Consumers....Pages 54-65
The Tourist as Value Creator on the Internet....Pages 66-76
The Impact of the Internet on Consideration Sets — the case of International Tourist Destinations....Pages 77-87
The Impact of the Internet on the Information Search Process and Tourism Decision Making....Pages 88-97
The Analysis of Demographic Profiles and Prospects of Internet Users in National Tourism Organisations....Pages 98-107
Holiday Packages on the Web....Pages 108-118
The Use of the Internet as a New Marketing Tool to Promote New Tourist Destinations in Asia....Pages 119-129
Matching traveller preferences to destination and product characteristics: It’s all a matter of semantics....Pages 130-139
Information technology and tourism education in Australia: an industry view of skills and qualities required in graduates....Pages 140-150
A General Datamodel for Tourism Information Systems....Pages 151-160
Modelling of an electronic tourism market....Pages 161-171
An architecture for a distributed travel reservations system....Pages 172-178
Measuring Tourism Consumer Behaviour Using ESCAPE: a Multimedia Interview Engine for Stated Choice and Preference Experiments....Pages 179-190
A Speech-to-Speech Translation based Interface for Tourism....Pages 191-200
Hotel Reservation Systems on the Internet — Custom Design vs. Standard Software....Pages 201-217
The cost and benefits of Information Technology and the Internet for small and medium-sized tourism enterprises....Pages 218-227
Distributing B&B accommodation in York, UK: Advantages and developments emerging through the Internet....Pages 228-237
Comparing Operating Ratios for Small and Medium Hotel and Restaurant Businesses. A Decision Support System Using Internet Technology....Pages 238-246
A comparative study of ICT and Tourism and Hospitality SMEs in Europe....Pages 247-258
Distribution of Danish holiday cottages via the Internet/WWW....Pages 259-269
Electronic Invoicing for a Hotel Management Computer Network System....Pages 270-278
From intra-regional competition towards intra-regional cooperation in tourism: The concept of Telecooperation and Virtual Enterprises in the regional tourism business....Pages 279-289
Factors Affecting the Contribution of Information Technology in the Hospitality Industry....Pages 290-299
The Productivity Paradox and the Hospitality Industry....Pages 300-309
The Future is Feminine Gender issues and information systems in hospitality and tourism....Pages 310-317
Combinatorial Optimisation Based Decision Support System for Trip Planning....Pages 318-327
User Interfaces in Information and Reservation Systems: Classification and Development Issues....Pages 328-336
The Airtours Cruise Intranet: Streamlining the distribution of information, knowledge and money....Pages 337-346
Emerging technologies and their role in developing a marketing information system(MKIS) for tourism and hospitality products....Pages 347-356
The New Extranet for the Norwegian Tourism Industry....Pages 357-364
The Use of Internet and Intranet In American Convention and Visitors Bureaus....Pages 365-375
Networking for Growth and Digital Business: Local Urban Tourism SMTEs and ICT....Pages 376-387
Publishing tourism statistics and market intelligence on the Internet....Pages 388-397
Destination Marketing System Strategies: Refining and Extending an Assessment Framework....Pages 398-407
Back Matter....Pages 408-411
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