Ebook: Complex Engineering Service Systems: Concepts and Research
- Tags: Manufacturing Machines Tools, Innovation/Technology Management, Organization/Planning, Engineering Economics Organization Logistics Marketing
- Series: Decision Engineering
- Year: 2011
- Publisher: Springer-Verlag London
- Edition: 1
- Language: English
- pdf
For manufacturers of complex engineering equipment, the focus on service and achieving outcomes for customers is the key to growth. Yet, the capability to provide service for complex engineered products is less understood.
Taking a trans-disciplinary approach, Complex Engineering Service Systems covers various aspects of service in complex engineering systems, with perspectives from engineering, management, design, operations research, strategy, marketing and operations management that are relevant to different disciplines, organisation functions, and geographic locations. The focus is on the many facets of complex engineering service systems around a core integrative framework of three value transformations – that of material/equipment, information and people.
Complex Engineering Service Systems is the outcome of the EPSRC/BAE Systems S4T (Service Support Solutions: Strategy and Transition) research programme of 10 universities and 27 researchers, which examined how high-value manufacturers of complex engineering products adapt to a multi-partnered environment to design and deliver value in a service system.
Complex Engineering Service Systems aims to be the main source of knowledge for academics and professionals in the research and practice of contracting, managing, designing, leading, and delivering complex engineering service systems. The book takes a value-based approach to integrating equipment and human factors into a total service provision. In doing so, it aims to advance the field of service systems and engineering.
For manufacturers of complex engineering equipment, the focus on service and achieving outcomes for customers is the key to growth. Yet, the capability to provide service for complex engineered products is less understood.
Taking a trans-disciplinary approach, Complex Engineering Service Systems covers various aspects of service in complex engineering systems, with perspectives from engineering, management, design, operations research, strategy, marketing and operations management that are relevant to different disciplines, organisation functions, and geographic locations. The focus is on the many facets of complex engineering service systems around a core integrative framework of three value transformations – that of material/equipment, information and people.
Complex Engineering Service Systems is the outcome of the EPSRC/BAE Systems S4T (Service Support Solutions: Strategy and Transition) research programme of 10 universities and 27 researchers, which examined how high-value manufacturers of complex engineering products adapt to a multi-partnered environment to design and deliver value in a service system.
Complex Engineering Service Systems aims to be the main source of knowledge for academics and professionals in the research and practice of contracting, managing, designing, leading, and delivering complex engineering service systems. The book takes a value-based approach to integrating equipment and human factors into a total service provision. In doing so, it aims to advance the field of service systems and engineering.
For manufacturers of complex engineering equipment, the focus on service and achieving outcomes for customers is the key to growth. Yet, the capability to provide service for complex engineered products is less understood.
Taking a trans-disciplinary approach, Complex Engineering Service Systems covers various aspects of service in complex engineering systems, with perspectives from engineering, management, design, operations research, strategy, marketing and operations management that are relevant to different disciplines, organisation functions, and geographic locations. The focus is on the many facets of complex engineering service systems around a core integrative framework of three value transformations – that of material/equipment, information and people.
Complex Engineering Service Systems is the outcome of the EPSRC/BAE Systems S4T (Service Support Solutions: Strategy and Transition) research programme of 10 universities and 27 researchers, which examined how high-value manufacturers of complex engineering products adapt to a multi-partnered environment to design and deliver value in a service system.
Complex Engineering Service Systems aims to be the main source of knowledge for academics and professionals in the research and practice of contracting, managing, designing, leading, and delivering complex engineering service systems. The book takes a value-based approach to integrating equipment and human factors into a total service provision. In doing so, it aims to advance the field of service systems and engineering.
Content:
Front Matter....Pages i-xiii
Towards a Core Integrative Framework for Complex Engineering Service Systems....Pages 1-19
Front Matter....Pages 21-23
Service Enterprise Transformation....Pages 25-48
Enterprise Imaging: Visualising the Scope and Dependencies of Complex Service Enterprises....Pages 49-65
Complexity Management....Pages 67-86
Towards Understanding the Value of the Client’s Aspirations and Fears in Complex, Long-term Service Contracts....Pages 87-103
Front Matter....Pages 105-107
Redefining Organisational Capability for Value Co-creation in Complex Engineering Service Systems....Pages 109-128
Service Uncertainty and Cost for Product Service Systems....Pages 129-147
Incentives and Contracting for Availability: Procuring Complex Performance....Pages 149-162
Behaviour Transformation: An Examination of Relational Governance in Complex Engineering Service....Pages 163-179
Front Matter....Pages 179-180
A Framework for Service Information Requirements....Pages 183-196
Investigating the Role of Information on Service Strategies Using Discrete Event Simulation....Pages 197-214
A Blueprint for Engineering Service Definition....Pages 215-232
Front Matter....Pages 233-235
Contracting for Availability and Capability in the Defence Environment....Pages 237-256
Enabling Support Solutions in the Defence Environment....Pages 257-276
Modelling Techniques to Support the Adoption of Predictive Maintenance....Pages 277-296
Component Level Replacements: Estimating Remaining Useful Life....Pages 297-314
Scheduling Asset Maintenance and Technology Insertions....Pages 315-333
Simulation Based Process Design Methods for Maintenance Planning....Pages 335-354
Integrated Approach to Maintenance and Capability Enhancement....Pages 355-373
Mapping Platform Transformations....Pages 375-393
Front Matter....Pages 395-395
Service Thinking in Design of Complex Sustainment Solutions....Pages 397-416
Towards Integrative Modelling of Service Systems....Pages 417-438
Complex Engineering Service Systems: A Grand Challenge....Pages 439-454
Back Matter....Pages 455-470
For manufacturers of complex engineering equipment, the focus on service and achieving outcomes for customers is the key to growth. Yet, the capability to provide service for complex engineered products is less understood.
Taking a trans-disciplinary approach, Complex Engineering Service Systems covers various aspects of service in complex engineering systems, with perspectives from engineering, management, design, operations research, strategy, marketing and operations management that are relevant to different disciplines, organisation functions, and geographic locations. The focus is on the many facets of complex engineering service systems around a core integrative framework of three value transformations – that of material/equipment, information and people.
Complex Engineering Service Systems is the outcome of the EPSRC/BAE Systems S4T (Service Support Solutions: Strategy and Transition) research programme of 10 universities and 27 researchers, which examined how high-value manufacturers of complex engineering products adapt to a multi-partnered environment to design and deliver value in a service system.
Complex Engineering Service Systems aims to be the main source of knowledge for academics and professionals in the research and practice of contracting, managing, designing, leading, and delivering complex engineering service systems. The book takes a value-based approach to integrating equipment and human factors into a total service provision. In doing so, it aims to advance the field of service systems and engineering.
Content:
Front Matter....Pages i-xiii
Towards a Core Integrative Framework for Complex Engineering Service Systems....Pages 1-19
Front Matter....Pages 21-23
Service Enterprise Transformation....Pages 25-48
Enterprise Imaging: Visualising the Scope and Dependencies of Complex Service Enterprises....Pages 49-65
Complexity Management....Pages 67-86
Towards Understanding the Value of the Client’s Aspirations and Fears in Complex, Long-term Service Contracts....Pages 87-103
Front Matter....Pages 105-107
Redefining Organisational Capability for Value Co-creation in Complex Engineering Service Systems....Pages 109-128
Service Uncertainty and Cost for Product Service Systems....Pages 129-147
Incentives and Contracting for Availability: Procuring Complex Performance....Pages 149-162
Behaviour Transformation: An Examination of Relational Governance in Complex Engineering Service....Pages 163-179
Front Matter....Pages 179-180
A Framework for Service Information Requirements....Pages 183-196
Investigating the Role of Information on Service Strategies Using Discrete Event Simulation....Pages 197-214
A Blueprint for Engineering Service Definition....Pages 215-232
Front Matter....Pages 233-235
Contracting for Availability and Capability in the Defence Environment....Pages 237-256
Enabling Support Solutions in the Defence Environment....Pages 257-276
Modelling Techniques to Support the Adoption of Predictive Maintenance....Pages 277-296
Component Level Replacements: Estimating Remaining Useful Life....Pages 297-314
Scheduling Asset Maintenance and Technology Insertions....Pages 315-333
Simulation Based Process Design Methods for Maintenance Planning....Pages 335-354
Integrated Approach to Maintenance and Capability Enhancement....Pages 355-373
Mapping Platform Transformations....Pages 375-393
Front Matter....Pages 395-395
Service Thinking in Design of Complex Sustainment Solutions....Pages 397-416
Towards Integrative Modelling of Service Systems....Pages 417-438
Complex Engineering Service Systems: A Grand Challenge....Pages 439-454
Back Matter....Pages 455-470
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