Ebook: ITIL 2011 At a Glance
Author: John O. Long
- Genre: Computers // Information Systems
- Year: 2012
- Publisher: Springer
- Language: English
- pdf
ITIL 2011 At a Glance takes a graphical approach to consolidating the information of ITIL volume 3 (2011). ITIL is an internationally-recognized set of best practices for providing IT service management. IT organizations worldwide are implementing ITIL as a vehicle for improving IT service quality and improve return on investment for IT services.
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