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cover of the book Qualitätsmanagement für Dienstleistungen : Grundlagen, Konzepte, Methoden

Ebook: Qualitätsmanagement für Dienstleistungen : Grundlagen, Konzepte, Methoden

Author: Manfred Bruhn

Year: 2004
Publisher: Springer
City: Berlin [u.a.]
Edition: 5., verb. Aufl
Language: German
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