Ebook: Delivering knock your socks off service
Author: Kristin Anderson Ron Zemke
- Year: 2003
- Publisher: AMACOM Div American Mgmt Assn
- Edition: 3rd
- Language: English
- pdf
An exploration of the principles of good customer service. This third edition contains new chapters on: delivering knock-your-socks-off e-service; creating trust with your customer; and service recovery expectations. The stories and examples are updated, and there are cartoons by John Bush.
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