Ebook: The Service Level Agreement SLA Guide - SLA book, Templates for Service Level Management and Service Level Agreement Forms. Fast and Easy Way to Write your SLA
Author: Gerard Blokdijk Ivanka Menken
- Year: 2008
- Publisher: Emereo Publishing
- Language: English
- pdf
A professional technical roadmap to IT Service Level Management & Agreements, Service Design & Continual Service Improvement with design, role & responsibility, KPI, communication plan & SLA template resources for organizational implementation.
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