Ebook: Problem Management Best Practice Handbook: Building, Running and Managing Effective Problem Management and Support - Ready to use supporting documents bringing ITIL Theory into Practice
Author: Gerard Blokdijk Ivanka Menken
- Year: 2008
- Publisher: Emereo Publishing
- Language: English
- pdf
A professional technical roadmap to IT Service Problem Management & Support, with templates & design documents, mindmaps, roles & responsibilities, KPIs, audit plans & other IT Service Management resources for organizational implementation.
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