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cover of the book Delivering Knock Your Socks Off Service

Ebook: Delivering Knock Your Socks Off Service

  • Year: 1998
  • Publisher: AMACOM
  • Edition: 2nd
  • Language: English
  • epub
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27.01.2024
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This text aims to teach the reader the principles of good customer service. This edition is updated, and has new sections on: e-mail, telephone tact, voice mail, chronic complainers, service recovery, problem solving, and managing the "customer from hell".
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