Ebook: The IT Service Management Processes and Activities Roles and Responsibilities Job Description Handbook: All 52 ITIL Tasks, Functions and Job Descriptions ... Ready to Use - bringing Theory into Practice
Author: Gerard Blokdijk Ivanka Menken
- Year: 2008
- Language: English
- pdf
52-document ITIL® V3 role & responsibility descriptions handbook divided into six parts: CSI, Service Design, Service Operation, Service Strategy, Service Transition & ISO/IEC 20000.
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