Ebook: Handbook of Hospitality Operations and IT

Handbook of Hospitality Operations and IT provides an authoritative resource forcritical reviews of research into both operations and IT management. Internationallyrenowned scholars provide in-depth essays and explanations of case studies, to illustratehow practices and concepts can be applied to the hospitality industry.The depth and coverage of each topic is unprecedented. A must-read for hospitality researchers and educators, students and industry practitioners. * Theories of operations management, involving the processing of materials, customers and information* The responsibilities of the operations manager: quality, productivity, and innovation* The role of the customer in operations management* Major aspects of operations and information management in hospitality