![cover of the book A Handbook for Measuring Customer Satisfaction and Service Quality (TCRP report)](/covers/files_200/473000/d64fe1eb87d89d6043d548057346d60c-g.jpg)
Ebook: A Handbook for Measuring Customer Satisfaction and Service Quality (TCRP report)
Author: Transit Cooperative Research Program National Research Council . U.S. Transportation Research Board
- Language: English
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