Ebook: Service, Satisfaction and Climate: Perspectives on Management in English Language Teaching
Author: John Walker
- Series: Innovation and Leadership in English Language Teaching Series
- Year: 2010
- Publisher: BRILL
- City: Boston, United States
- Edition: 1
- Language: English
- pdf
Discusses English Language Teaching (ELT) as a service, issues surrounding ELT teachers as service providers, the work of ELT managers, client expectations and perceptions of ELT service, comparison of staff estimates and client ratings of service quality, and considerations of service milieu and climate in ELT centers.
Download the book Service, Satisfaction and Climate: Perspectives on Management in English Language Teaching for free or read online
Continue reading on any device:
Last viewed books
Related books
{related-news}
Comments (0)