Ebook: Quis 9 Symposium : Service Excellence In Management
Author: Anders Gustafsson, Bo Edvardsson
- Tags: Ciencias sociales -- Artículos -- Publicaciones periódicas., Social sciences -- Periodicals., Articulos -- Publicaciones periodicas, Libros electronicos., BUS041000, BUS070080
- Series: Managing Service Quality
- Year: 2005
- Publisher: Emerald Publishing Limited
- City: Bradford, United Kingdom
- Language: English
- pdf
This e-book includes selected best papers presented at QUIS 9 (Quality in Services) held at Karlstad university, Sweden in June (15-18) 2004. The symposium was co-hosted by the Center for Service Leadership at Arizona State University, USA, The Warwick Business School at University of Warwick, UK and the Service Research Center at Karlstad University, Sweden. The participants were both academic and practitioners. Previously published in: International Journal of Public Sector Management, Volume: 15, Number 2, 2005
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