Ebook: Emotional Labor and Crisis Response : Working on the Razor's Edge
Author: Sharon H. Mastracci, Mary E. Guy, Meredith A. Newman
- Tags: Public service employment -- United States -- Psychological aspects., Crisis management -- United States., BUS030000, BUS038000, POL000000
- Year: 2011
- Publisher: Taylor & Francis Group
- City: Armonk, United Kingdom
- Edition: First Edition
- Language: English
- epub
The author's of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/deparment spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges.
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