Ebook: Integrated Measurement - KPIs and Metrics for ITSM : A Narrative Account
Author: Daniel McLean
- Tags: COM000000
- Year: 2013
- Publisher: IT Governance Ltd
- City: Ely, United Kingdom
- Edition: 1
- Language: English
- pdf
Using an engaging narrative story, this volume in the series looks at the implementation of a KPI management system. Through the central character, readers witness (and learn from) real-world conversations and situations that are commonplace in an everyday business environment. The characters are fictitious, but the story comes from the author's own experience and other real accounts.
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