Ebook: Be Quiet, Be Heard: The Paradox of Persuasion

Our impact, our influence, and our legacy are defined by how we communicate through a universe of potentially deadlocked moments. Even with the best of intentions, many of us react automatically and emotionally, making communication blunders that take a toll on our professional and personal lives. This groundbreaking book offers a sustainable alternative: concrete, tangible skills for a wide range of communication challenges that organizations and individuals face. Based on 35 years of international award-winning research, it presents pragmatic models, including how to raise delicate issues, to convince without being overbearing, and to constructively resolve conflict. This refreshingly clear approach features flexible guidelines and progressive steps to develop and sustain strong positive relationships-and, when necessary, to repair damaged ones. The book features real world examples that offer glimpses of high-functioning organizations and people-all in one wise, funny, accessible package. Book jacket.