Ebook: Getting Started with Evaluation
Author: Peter Hernon, Robert E. Dugan, Joseph R. Matthews
- Tags: Language Arts, Nonfiction, LAN025000
- Year: 2013
- Publisher: American Library Association
- Language: English
- epub
Everyone agrees that evaluation of library services is essential, but without a background in research it can be a challenge to apply abstract concepts such as strategic planning, evidence-based decision making, and accountability to real-world situations. Finally library managers have a workbook to help them master key concepts of service quality assessment, offering directed exercises and worksheets to guide them. Firmly rooted in practical application, this book:
Complete with a detailed list of sources for metrics and concrete examples of evaluation in practice, this workbook will be both valuable and immediately useful to managers at academic and public libraries, as well as to library trustees and others interested in assessing service quality.