Ebook: How to Say it: Creating Complete Customer Satisfaction: Winning Words, Phrases, and Strategies to Build Lasting Relationships in Sales and Service

 A guide to effectively communicating with customers to create lasting—and repeat—business relationships. 
This book provides practical, results-oriented guidance for effective communication with customers through sample words, phrases, scripts, and strategies applied to real-world examples. 

Unlike the vast majority of books that deal with customer communication, How to Say It®: Creating Complete Customer Satisfaction does not separate sales from customer service communications, but instead integrates them into a single book. Readers will learn how to:

Speak the language of Yes by asking the right questions

Get referrals through established customers

Offer value through solutions, satisfaction, and trust

Anticipate and preempt objections

Own a problem by owning the solution