Ebook: The Quality Infrastructure: Measuring, Analyzing, and Improving Library Services

Author: Sarah Anne Murphy

Tags: Language Arts, Nonfiction, LAN025000
Year: 2013
Publisher: American Library Association
Language: English
epub

15.02.2024

A library's infrastructure of programs and personnel is its most valuable asset, providing the foundation for everything it does and aspires to do, which is why assessment is so vitally important. In this collection of case studies, Murphy and her team of contributors describe how quality assessment programs have been implemented and how they are used to continuously improve service at a complete cross-section of institutions. This volume

Looks at how a program was established within a library organization, the individual roles for staff participating in the program, and singles out which activities and projects were most successful

Describes programs such as the Baldrige Criteria for Performance Excellence, Lean Six Sigma, and ISO 9001:2000

Examines contexts ranging from a liberal-arts college library and key federal government libraries to libraries that serve major research universities in the United States and Canada

Summarizing specific tools for measuring service quality alongside tips for using these tools most effectively, this book helps libraries of all kinds take a programmatic approach to measuring, analyzing, and improving library services.

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