Ebook: The Customer Communication Formula: How to communicate with your customers and boost your customer service brand

Offering best-in-class customer service significantly benefits your bottom line: increased sales, customer retention, goodwill, reduced turnover, and profit.
Did you know:

• Forbes estimates that businesses lose $75 billion a year due to poor customer service
• 95% of customers tell others about a poor experience
• 57% of consumers switch to another brand for a better customer experience
• 86% of customers are inclined to pay more for a great customer experience
• 67% of customers say their standard for a good customer experience is higher than ever

• Frantically trying to find ways to increase customer loyalty and sales?
• Seeking a workable solution that helps boost your customer service and motivates your team?
• Exploring ways to expand your customer service competitive edge as an outsourcing contact center for other companies?

• Analyze your company’s customer service using Charlotte’s proprietary 3F Formula
• Customize your customer service approach using The Customer Service Consultation in Part Two
• Provide great customer service during a crisis or critical event
• Manage challenging customer situations with ease
• Assure the quality of your Quality Assurance – with advice from Jeffrey Newman, Porsche Cars North America, Inc.

For more information or to schedule your consultation, please visit CharlottePurvis.com.