Ebook: Customer Service in Tourism and Hospitality
Author: Simon Hudson
- Year: 2022
- Publisher: Goodfellow Publishers
- Edition: 3
- Language: English
- pdf
A fully updated new edition of this bestselling text that explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. With 10 new international cases focusing on how some in the hospitality sector have adapted – and thrived - during the COVID-19 pandemic.
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