Ebook: Good Services: How to Design Services That Work
Author: Louise Downe
- Tags: service design
- Series: 1
- Year: 2020
- Publisher: BIS Publishers
- Edition: 1st edition
- Language: English
- epub
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a 'good' service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a 'good' and 'bad' service and describing the common elements within all services that mean they either work for users or don't.
A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
Download the book Good Services: How to Design Services That Work for free or read online
Continue reading on any device:
Last viewed books
Related books
{related-news}
Comments (0)