Ebook: Making change in complex organizations

Prologue -- Acknowledgments -- An introduction to organization change -- The importance of the goal -- Leadership : the indispensable ingredient -- Defining the change -- Making change and the role of the consultant -- Making the consulting engagement effective -- The s-curves -- Communication and education planning -- The organization is a living thing -- Change takes time -- The importance of a common language -- It's the processes -- Looking inside -- A continuously improving continuous improvement culture -- One company's experience creating a continuous improvement culture -- Final comments -- Endnotes.