Ebook: Decision Making in Service Industries: A Practical Approach
Author: Javier Faulin (Editor), Angel A. Juan (Editor), Scott E. Grasman (Editor), Michael J. Fry (Editor)
- Tags: Engineering & Technology, Industrial Engineering & Manufacturing, Operations Research, Mathematics & Statistics, Statistics & Probability, Operations Research, Probability, Probability Theory & Applications
- Year: 2012
- Publisher: CRC Press
- City: Boca Raton
- Edition: 1
- pdf
In real-life scenarios, service management involves complex decision-making processes usually affected by random or stochastic variables. Under such uncertain conditions, the development and use of robust and flexible strategies, algorithms, and methods can provide the quantitative information necessary to make better business decisions. Decision M
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