Ebook: Call Center Savvy: How to Position Your Call Center for the Business Challenges of the 21st Century

It`s not just the technology, the people, or the customers. It`s all three, and more: call centers are not just places where calls arrive. They are a strategic business asset, the core of your business`s customer relationship strategy. Call Center Savvy is an exploration of how the call center works, and how it fits into the big picture. What the f