Ebook: The certified manager of quality/organizational excellence handbook

Ch. 1. A. Organizational structures and culture -- Ch. 2. B. Leadership challenges -- Ch. 3. C. Teams and team processes -- Ch. 4. D. ASQ code of ethics -- Ch. 5. A. Strategic planning models -- Ch. 6. B. Business environment analysis -- Ch. 7. C. Strategic plan deployment -- Ch. 8. A. Management skills and abilities -- Ch. 9. B. Communication skills and abilities -- Ch. 10. C. Project management -- Ch. 11. D. Quality system -- Ch. 12. E. Quality models and theories -- Ch. 13. A. Problem-solving tools -- Ch. 14. B. Process management -- Ch. 15. C. Measurement : assessment and metrics -- Ch. 16. A. Customer identification and segmentation -- Ch. 17. B. Customer relationship management -- Ch. 18. Supply chain management -- Ch. 19. Training and development