Ebook: The resilient enterprise: overcoming vulnerability for competitive advantage

When things go wrong : disruptions and vulnerability -- Big lessons from small disruptions -- Understanding vulnerability -- Anticipating disruptions and assessing their likelihood -- Effects of disruptions -- Supply chain management--a primer -- Basic supply chain management -- Demand-responsive supply chains -- Reducing vulnerability -- Reducing the likelihood of intentional disruptions -- Collaboration for security -- Detecting disruptions -- Resilience through redundancy -- Building in flexibility -- Flexibility through interchangeability -- Postponement for flexibility -- Strategies for flexible supply -- Customer relations management -- Building a culture of flexibility -- Resilience for competitive advantage -- Moving ahead.