Ebook: The Zappos experience 5 principles to inspire, engage, and wow

Make every day a WOW day for your customers, your staff—and your bottom line!

"In your hands is a manifesto on how Zappos completely blew away the standard of delivering a consumer-centric experience and a revolutionary company culture. Joseph helps us all understand how to achieve a little more of that Zappos magic."

—Eric Ryan, method cofounder and person against dirty

"If you're looking for an inspirational path for creating a likable, trustworthy, and wow! organization, you've hit the mother lode."

—Guy Kawasaki, former chief evangelist of Apple and author of Enchantment: The Art of Changing Hearts, Minds, and Actions

"This book provides a roadmap to a successful business by taking inspiration and examples from one of the most innovative, progressive companies of our time. Don't just read it; use it."

—Tony Hawk, professional skateboarder and author of HAWK —Occupation: Skateboarder and How Did I...