Ebook: Surviving dreaded conversations: how to talk through any difficult situation at work

An essential guide for managers and professionals dealing with difficult workplace conversations. Whether it's firing an employee, asking for a raise or delivering bad financial news to a client or staff, expert author DonnaFlagg shows readers how to stop putting off theseuncomfortable conversations and start successfully facingthem head-on. Filled with tips, strategies, exercises, and easy-to-memorize scripts for effective preparation.;From dread to said -- Healthy heads, healthy hearts, healthy words -- Personalities and feelings -- Professional maturity -- Shooting straight from the mouth -- Employee to boss -- Coworker to coworker -- Boss to employee -- Employee to customer/client -- Closure -- Dreaded conversations in action.