Ebook: Powerful phrases for dealing with difficult people over 325 ready-to-use words and phrases for working with challenging personalities

Communicating powerful phrases -- Actions that enhance powerful phrases -- Five steps to effective conflict resolution -- Powerful phrases for challenging coworker situations -- Powerful phrases for challenging situations with your boss -- Powerful phrases for situations you cause.;There's no escaping problematic personalities. Learn to build positive, productive relationships with everyone in your workplace. This trouble-shooting guide is organized for quick look up, helping you identify situations that push your emotional buttons, and offering tools for defusing potentially explosive situations.