
Ebook: Customer Service Training 101
Author: Evenson Renee
- Tags: BUSINESS & ECONOMICS--Mentoring & Coaching, BUSINESS & ECONOMICS--Training, Customer relations--Training, Customer services--Training, Employees--Training, Customer services -- Training, Customer relations -- Training, Employees -- Training, BUSINESS & ECONOMICS -- Training, BUSINESS & ECONOMICS -- Mentoring & Coaching
- Year: 2011
- Publisher: AMACOM
- City: New York
- Edition: 2nd ed
- Language: English
- epub
From the first impression to the last ôthank you, ö great service is the hallmark of great companiesùlike yours.;Taking your first steps: the basics -- Tossing the ball back and forth: effective communication -- Jumping in with both feet: relationship building -- Seeing eye to eye: face to face contacts -- Saying it with a smile: telephone contacts -- Looking before you leap: e-customer contacts -- Giving when getting is not expected: self service contacts -- Calming before the storm: difficult customer contacts -- Hitting the ground running: ready, set, go -- Being the best you can be: the total package.
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