Ebook: Handling Difficult People
Author: Bloch Jon P. PhD
- Tags: Communication, Conflict (Psychology), Interpersonal Relations, Interprofessional Relations, Conflict management, Interpersonal communication, Interpersonal conflict, Interpersonal confrontation
- Series: Operator's manuals
- Year: 2005
- Publisher: F+W Media
- City: Avon;MA;United States
- Language: English
- epub
Introduction : so you know a difficult person? (Who doesn't?) -- The big bully -- The big mouth -- The brick wall -- The constant complainer -- The drama queen -- The know-it-all -- The procrastinator -- The snooty snob -- The temper tantrum type -- The two-face -- Epilogue: be not too hard.
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