Ebook: Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine

Title Page; Copyright; Table of Contents; Dedication; Introduction; Your Reading Road Map for Chief Customer Officer 2.0; Chapter 1: Chief Customer Officer Role Clarity; The Five Customer Leadership Competencies; The Five Competencies Build Your Customer-Driven Growth Engine; The Five Competencies Connect to Tell the Story of Your Customers' Lives; You Can Stage the Competencies to Meet Your Timing and Priorities; The Five Competencies Answer the Question "What Do You Do?"; Summary; Chapter 2: Unite Leadership to Achieve Customer-Driven Growth; Supporting Your CEO's Legacy.;A Customer Experience Roadmap to Transform Your Business and Culture Chief Customer Officer 2.0 will give you a proven framework that has launched and advanced the customer experience transformation in businesses in every vertical around the world. And it will take years off your learning curve. Written by Jeanne Bliss, worldwide authority on customer experience, and preeminent thought leader on the role of the Customer Leadership Executive (such as Chief Customer Officer, Vice President of Customer Experience, etc.) this book follows the five-competency model she uses to coach the C-Su.