Ebook: Perfect Phrases for Conflict Resolution

Acknowledgments; Chapter 1 What Is Conflict Resolution?; Why Do We Avoid Conflict?; Can Conflict Be Resolved?; Rules of Engagement; Phases of Conflict; Handling Emotions; Counterproductive Conflict Beliefs; Listening; Culture and Conflict; Issues of Power; How Do We Reduce Power Differences?; Chapter 2 Perfect Phrases for Resolving Conflict with Your Boss; Perfect Phrases for Resolving Performance Issues; Perfect Phrases for Telling Your Boss You Have Too Many High Priorities; Perfect Phrases for When There Aren't Enough Resources; Perfect Phrases for Unfair Treatment.