Ebook: The 5 Essential People Skills: How to Assert Yourself, Listen to Others, and Resolve Conflicts
Author: Simon and Schuster Inc
- Tags: Assertiveness, Assertiveness (Psychology), BUSINESS & ECONOMICS--Business Communication--General, Communication, Interpersonal communication, Interpersonal Relations, Interpersonal relations, Electronic books, BUSINESS & ECONOMICS -- Business Communication -- General
- Series: Dale Carnegie Training
- Year: 2009
- Publisher: Touchstone
- City: New York
- Edition: First Fireside trade paperback edition
- Language: English
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An introduction to assertiveness -- The three-part assertion method -- Assertive rapport building -- Tactics for assertive rapport building -- Assertive curiosity -- Maximizing assertive curiosity in business -- From curiosity to understanding -- Etiquette: rules of the road for people skills -- Persuasion as a people skill -- Asking questions skillfully -- Assertive speaking -- Assertive listening -- Assertive ambition -- Maximizing results with assertive ambition -- Assertive conflict resolution -- Assertive conflict management and negotiation.
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