Ebook: Call center continuity planning
Author: Rowan Jim, Rowan Sharon
- Tags: Call centers, Management, BUSINESS & ECONOMICS / Industrial Management, BUSINESS & ECONOMICS / Management, BUSINESS & ECONOMICS / Management Science, BUSINESS & ECONOMICS / Organizational Behavior, COMPUTERS / Information Technology, BUSINESS & ECONOMICS / Facility Management, BUSINESS & ECONOMICS / Production & Operations Management
- Year: 1999
- Publisher: Auerbach
- City: Boca Raton
- Language: English
- pdf
A disruption in your call center operation can conceivably cost you hundreds of thousands of dollars. And multiple disruptions can cost in the millions. Call Center Continuity Planning shows you how to plan for - and avoid - service interruptions through disasters large and small. This book will show you how to deal with everything from power outag
Abstract:
Shows how to plan for - and avoid - service interruptions through disasters large and small. This book covers how to deal with things from power outages to major hurricanes to unexpected peaks in Read more...
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