Ebook: The Complete Idiot’s Guide to Coping With Difficult People by Arlene Matthews Uhl (2007)

Easy ways of dealing with difficult people.

Psychotherapist Arlene Matthews Uhl offers the most effective strategies for dealing with difficult people—from strangers and co-workers to friends and family by characterizing the four major types and revealing specific methods to cope with them in every aspect of life.
Jargon-free, practical advice and strategies for home and at work
Unique approach based on behavioral patterns, not simply personality types
Includes tactics on diffusing tense encounters in any situation
Features tips for cutting the cord when personal relationships become too difficult