Online Library TheLib.net » Customer Service Skills for Success
cover of the book Customer Service Skills for Success

Ebook: Customer Service Skills for Success

Author: Robert W. Lucas

00
30.01.2024
0
0
Recipient of the 2017 Textbook & Academic Authors Association's Textbook Excellence Award,Customer Service Skills for Successby Robert W. Lucas is the top-selling customer service textbook in the United States.

Customer Service Skills for Success6eaddresses real-world customer service issues and provides a variety of updated resources, activities, examples and tips from the author and active professionals in the industry to gain and hold readers' interest while providing insights into the concepts and skills related to customer service.

The text begins with a macro view of what customer service involves today and provides projections for the future then focuses on specific skills and related topics.

The sixth edition ofCustomer Service Skills for Successcontains 10 chapters divided into three parts, plus the Appendix, Glossary, and Bibliography. These parts focus on different aspects of customer service: (1) The Profession, (2) Skills for Success, and (3) Building and Maintaining Relationships. Along with valuable ideas, guidance, and perspectives, readers will also encounter interviews of real-world service providers, case study scenarios and activities to help you apply concepts learned to real-world situations in order to challenge your thinking on the issues presented.
Download the book Customer Service Skills for Success for free or read online
Read Download
Continue reading on any device:
QR code
Last viewed books
Related books
Comments (0)
reload, if the code cannot be seen