Ebook: 101 Ways to Really Satisfy Your Customers: How to Keep Your Customers and Attract New Ones

This book has some really good ideas. However it should mention that the book is designed for businesses who employ staff. As a one person business there were many ideas that I couldn't use - such as telling your staff how to approach customers, getting feedback from staff, watching your staff while they are dealing with customers etc
I found myself skipping over pages to get to the next idea that was applicable to my situation.
If you don't employ staff you may be a little disappointed in this book as it has many tips you can't use. If you do employ staff - you'll probably love this book as you'll be able to use them all.