Ebook: Computer telephony demystified: putting CTI, media services, and IP telephony to work
Author: Michael Bayer
- Genre: Education
- Year: 2001
- Publisher: McGraw-Hill
- City: New York
- Edition: 1
- Language: English
- pdf
A good introduction, very comprehensive, maybe too theroretical. The author fully describes the model of CTI, and then presents exemples of real world implementation. I think it's a good book for consulting, and less interesting for people trying to build CTI solution.
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